Customer Service Advisor CDI - Student (M/F)

For over 70 years, Boulanger has supported French people daily with recognized expertise in home appliances and multimedia. With over 220 stores and a strong online presence, customer satisfaction is our priority. Joining Boulanger means evolving in a company that values talent, offers development opportunities, and places collaboration at the heart of its success. As a Customer Service Advisor, reporting to the Customer Service Manager, you play a key role in assisting clients by managing reception, cash transactions, financing, product collection, after-sales service, loyalty programs, and optimizing the sales area.

Must Have

• Welcome clients quickly and assist them professionally for guaranteed satisfaction.
• Process payments by following procedures for a smooth experience.
• Simplify financing by creating dossiers and providing clear answers.
• Optimize product withdrawal and suggest accessories.
• Manage after-sales service efficiently by finding adapted solutions and offering personalized support.
• Build customer loyalty by presenting loyalty programs and fostering trust.
• Offer a premium experience by anticipating client expectations and proposing tailor-made solutions.
• Manage product flow: receiving, organizing, and shelving products, ensuring accurate stock through regular inventories.
• Maintain an impeccable and attractive sales area, ensuring cleanliness and tidiness of the reserve.
• Be available to answer questions, guide customers in the store, and deliver products.
• Respect procedures and safety rules to ensure a safe and pleasant environment.
• Strong customer service skills.
• Reactive and rigorous.
• Good listening skills.
• Effective communication skills.
• Engaged, authentic, generous, and agile personality.

Perks & Benefits

• Monthly collective variable compensation.
• Profit-sharing.
• Quarterly incentive bonuses.
• Employee shareholding.
• Health insurance covering the entire household.
• Providence.
• Restaurant card.
• Sustainable mobility package.
• Annual "48h du commerce" training event at headquarters with 900 colleagues and 50 internal trainers.
• Exclusive discounts on Boulanger products.
• Special offers as a member of the "club+ Boulanger".
• Commitment to inclusion (parity index 89/100).
• Commitment to social responsibility (giving products a second life).

Company Description

For over 70 years, Boulanger has supported French people in their daily lives thanks to recognized expertise in home appliances and multimedia. With over 220 stores and a strong presence on Boulanger.com, we make customer satisfaction our priority.

Our uniqueness? 🌟

At Boulanger, everything starts with the customer. Our ambition is to offer an excellent experience thanks to passionate employees, driven by the desire to surpass themselves and innovate together.

Our values 💡

Pro: We put our expertise at the service of our customers, with rigor and commitment.

Simple: We favor an accessible approach and clear solutions.

Friendly: We cultivate good humor and authentic human relationships.

Joining Boulanger means evolving in a company that values talent, offers development opportunities, and places collaboration at the heart of its success.

Learn, grow, succeed: Boulanger, let's dare together!

Job Description

Reporting to the Customer Service Manager, you play a key role in helping our customers.

🎯 A day at Boulanger means:

• Making customer reception shine. How? By welcoming each customer quickly and assisting them professionally for guaranteed satisfaction.
• Ensuring cash transactions. How? By following procedures and paying attention to every detail for a fluid and pleasant experience.
• Simplifying financing. How? By creating financing files and providing clear answers to help each customer finalize their purchases.
• Optimizing product withdrawal. How? By ensuring products are ready quickly, while offering accessories to enrich the experience.
• Managing after-sales service efficiently. How? By finding adapted solutions and offering personalized support that makes a difference.
• Building customer loyalty. How? By presenting loyalty programs and building a lasting relationship of trust.
• Offering a premium experience. How? By anticipating customer expectations and offering tailor-made solutions to exceed their expectations.

• Managing product flow. How? By receiving, organizing, and shelving products so that each item finds its place, while ensuring accurate and up-to-date stock through regular inventories.
• Maintaining the sales area. How? By ensuring an impeccable and attractive presentation so that each customer finds what they are looking for easily, while ensuring the cleanliness and tidiness of the reserve.
• Being there for customers. How? By answering their questions, accompanying them in the store, and delivering their products. Your smile and availability make all the difference!
• Respecting procedures and safety rules. How? By applying good practices to guarantee a safe and pleasant environment for yourself, your colleagues, and customers.

Qualifications

You are made for this job if:

Customer service is your strength

Responsiveness and rigor are your allies

Listening is innate

You are a good communicator

If, like us, you are committed and authentic, if you are generous in your exchanges and agile in your actions, then join our professional, simple, friendly collective, and let's dare together!

💰 Compensation:

• Fixed: €23,600 over 13 months + monthly collective variable
• Attractive bonuses: Profit-sharing, quarterly incentive bonuses, and employee shareholding...
• Advantageous conditions: health insurance that covers your entire household, provident fund, restaurant card, sustainable mobility package

Additional Information

📣 Why join us?

With us, experience counts, but your personality and your desire to learn are even more valuable!

• "48h of Commerce" training: Once a year, you will experience this event at headquarters. A unique event where you will discover the latest technological innovations with 900 colleagues and more than 50 passionate internal trainers!
• Exclusive advantages: Enjoy great discounts on our products and special offers as a member of the Boulanger club+.
• Commitment to inclusion: Our parity index is 89/100, proof of our commitment to equality.
• Social responsibility: giving products a second life is a strong commitment. At Boulanger, each store participates in this eco-responsible gesture.