Operations Associate, Jackpocket

As an Operations Associate at DraftKings, you will be central to the success of the Jackpocket digital lottery courier product, operating within a fast-paced fulfillment center. Your core responsibilities include meticulously managing and processing customer lottery ticket orders and redemptions, ensuring accuracy and efficiency from start to finish. You will also be responsible for updating systems with real-time order statuses, streamlining workflows to meet daily objectives, and maintaining the smooth operation of printing and scanning equipment. This role is crucial for enhancing the lottery experience for our customers and contributing to the team’s overall success by supporting various operational projects.

Must Have

• Manage and process customer lottery ticket orders and redemptions.
• Ensure accuracy from start to finish.
• Keep systems updated with real-time customer order statuses and tracking information.
• Streamline and organize workflows to meet daily objectives and hit deadlines.
• Maintain the smooth operation of printing and scanning equipment.
• Step in to support various operational projects as they arise.
• Flexibility to work a dynamic schedule, including weekends and holidays.
• Proven track record of reliable attendance.
• Experience in fast-paced environments.
• Knack for technology and familiarity with common software, including Microsoft Excel.
• Self-starter mentality and sharp attention to detail.
• Ability to prioritize and tackle tasks independently.
• Exceptional customer service, communication, and time management skills.
• Physical ability to stand and walk frequently and occasionally lift up to 25 lbs.

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours

As an Operations Associate, you’ll be at the heart of a fast-paced fulfillment center, driving the success of our newest digital lottery courier product, Jackpocket. You’ll manage every aspect of the customer lottery ticket order experience, ensuring accuracy and efficiency with each order and redemption. Your role will shape the future of this rapidly growing industry as you keep systems running seamlessly to positively impact the team’s success while enhancing the lottery experience for our customers.

What you’ll do as an Operations Associate

• Manage and process customer lottery ticket orders and redemptions at our local fulfillment center, ensuring accuracy from start to finish.
• Keep our systems updated with real-time customer order statuses and tracking information.
• Streamline and organize workflows to meet daily objectives and hit deadlines.
• Maintain the smooth operation of printing and scanning equipment, ensuring everything runs flawlessly.
• Step in to support various operational projects as they arise, contributing to the team’s overall success.

What you’ll bring

• Flexibility to work a dynamic schedule, including weekends and holidays with a proven track record of reliable attendance.
• Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.
• Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.
• Exceptional customer service, communication, and time management skills.
• Physical ability to stand and walk frequently and occasionally lift up to 25 lbs, ensuring smooth operations in a fast-moving fulfillment setting.

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

About Us

DraftKings Inc. (Nasdaq: DKNG) is a digital sports entertainment and gaming company. It’s simple, at DraftKings, we believe life’s more fun with skin in the game. For that reason, we’re committed to responsibly creating the world’s favorite games and betting experiences. Headquartered in Boston, with offices around the globe, we believe we can continue to define what it means to be a technology company in sports entertainment. We love what we do, and think you will too.