Magic School

Senior Manager of Customer Success, Western US

Senior Account Executive (K12 Education) - Great Plains

Account Executive (K12 Education) - Texas

Senior Account Executive (K12 Education) - West

Senior Account Executive (K12 Education)

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As a Senior Manager of Customer Success at MagicSchool, you will lead a team of high-performing CSMs focused on driving adoption, retention, and expansion within our K-12 district customer base. This role requires a strong operational mindset, experience managing teams, and a collaborative approach across Sales, Product, and Support. You will coach your team, use data to guide outcomes, and be responsible for managing team development, driving retention, ensuring cross-functional execution, and operational excellence.

Sales Operations Associate

<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">WHO WE ARE:</h1><p class="my-4 text-gray-700 leading-relaxed">MagicSchool is the premier generative AI platform for teachers. We're just over 2 years old, and more than 5.5 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at <a href="https://www.magicschool.ai/" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">our website</a> and connect with our passionate community on our <a href="https://love.magicschool.ai/all" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Wall of Love</a>.</p><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Senior Manager of Customer Success, West</h1><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Role Overview</h2><p class="my-4 text-gray-700 leading-relaxed">As a Senior Manager of Customer Success at MagicSchool, you will lead a team of high-performing CSMs focused on driving adoption, retention, and expansion within our K-12 district customer base. In this role, you’ll work closely alongside other CS managers who manage their respective regions. You’ll bring a strong operational mindset, experience managing teams, and a collaborative approach to working across Sales, Product, and Support. You’ll be both a coach and operator - motivating your team while using data to guide outcomes.</p><p class="my-4 text-gray-700 leading-relaxed">This role is ideal for someone who has managed a mid-sized CSM team in a startup environment.</p><p class="my-4 text-gray-700 leading-relaxed">For this role, you <strong>must</strong> reside in the Western US, with preference given to Denver, LA, and Seattle.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Responsibilities</h2><p class="my-4 text-gray-700 leading-relaxed">In this role, you will be responsible for driving to the following outcomes:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Managing and Developing a Team: Lead a team of Customer Success Managers through effective 1:1s, coaching, performance reviews, and feedback cycles. Set clear expectations and build team accountability.</li><li class="leading-relaxed">Driving Retention & Satisfaction: Use KPIs and customer insights to ensure account health, proactively manage risk, and drive renewal and expansion conversations.</li><li class="leading-relaxed">Cross-Functional Execution: Partner with Sales, Product, and Support teams to ensure a seamless customer experience and deliver on customer goals.</li><li class="leading-relaxed">Operational Excellence: Monitor and report on key CS metrics using Salesforce dashboards and other tools to inform strategies and decisions.</li><li class="leading-relaxed">Hiring and Onboarding: Help identify and onboard new team members as we grow. Contribute to building a high-performing team culture.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Experience & Qualifications</h2><p class="my-4 text-gray-700 leading-relaxed">To be successful in this role, you’ll bring the following experience and qualifications:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">4–7 years of experience managing Customer Success Managers in a SaaS environment (team lead experience not sufficient).</li><li class="leading-relaxed">Strong understanding of CS metrics and operational tools (Salesforce required; Gainsight/ChurnZero/Totango a plus).</li><li class="leading-relaxed">A proven ability to hold individuals accountable, give feedback, and manage performance.</li><li class="leading-relaxed">Experience partnering with cross-functional teams on account strategy and customer experience.</li><li class="leading-relaxed">A proactive and flexible working style that thrives in startup-paced environments.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Bonus Points For:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience in EdTech or working with school districts.</li><li class="leading-relaxed">Experience managing distributed teams.</li><li class="leading-relaxed">Familiarity with managing onboarding and renewal processes end-to-end.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Notice: Priority Deadline and Review Start Date</h2><p class="my-4 text-gray-700 leading-relaxed">Please note that applications for this position will be accepted until <strong>8/3/25</strong> - applications received after this date will be reviewed on an intermittent basis. While we encourage early submissions, all applications received by the priority deadline will receive equal consideration. Thank you for your interest, and we look forward to reviewing your application.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Why Join Us?</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Work on cutting-edge AI technology that directly impacts educators and students.</li><li class="leading-relaxed">Join a mission-driven team passionate about making education more efficient and equitable.</li><li class="leading-relaxed">Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live.</li><li class="leading-relaxed">Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need.</li><li class="leading-relaxed">Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums.</li><li class="leading-relaxed">Every employee is offered generous stock options, vested over 4 years.</li><li class="leading-relaxed">Plus a 401k match & monthly wellness stipend</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Our Values:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Educators are Magic:</strong> Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families.</li><li class="leading-relaxed"><strong>Joy and Magic:</strong> Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI.</li><li class="leading-relaxed"><strong>Community:</strong> Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs.</li><li class="leading-relaxed"><strong>Innovation:</strong> The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before.</li><li class="leading-relaxed"><strong>Responsibility:</strong> Put responsibility and safety at the forefront of the technological change that AI is bringing to education.</li><li class="leading-relaxed"><strong>Diversity:</strong> Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world.</li><li class="leading-relaxed"><strong>Excellence:</strong> Educators and students deserve the best - and we strive for the highest quality in everything we do.</li></ul>

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The Sales Specialist Trading Solutions is responsible for growing LSEG's Order and Execution Management Solutions (AlphaDesk and TORA) business in ASEAN by prospecting new clients and developing opportunities within existing accounts. This role requires domain knowledge of both buyside and sellside order management and execution workflows, including fund management, compliance, FIX Protocol, and multi-asset trading. The specialist will drive pipeline, negotiate deals, implement sales strategies, and provide customer insights.

LSEG (London Stock Exchange Group) isa leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Role Summary</h2><p class="my-4 text-gray-700 leading-relaxed">The Sales Specialist Trading Solutions is responsible for growing the LSEG Order and Execution Management Solutions (AlphaDesk and TORA) business in ASEAN through prospecting for new clients and developing new business opportunities within existing customer accounts.</p><p class="my-4 text-gray-700 leading-relaxed">The Sales Specialist must have domain knowledge of both buyside and sellside order management and execution workflows and trade lifecycle. For the Buyside this includes: Fund Management, Position Keeping, Compliance, Order and Execution Management, FIX Protocol/Networks, Exchange Traded and OTC Securities, Market Data (Realtime and Reference), and Fund Accounting. For Sellside this includes: Order Workflow Automation, Algorithmic Trading, Multi-Asset Order Management, FIX Protocol/Networks, Exchange Gateways, and Market Data (Realtime and Reference).</p><p class="my-4 text-gray-700 leading-relaxed">The successful candidate should be able to effectively position and demonstrate the LSEG solutions in this area and through a consultative sales process.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Key Responsibilities</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proactively drive pipeline and gross sales, keeping pipeline and sales forecasting accurate and up to date in Salesforce and other internal reporting tools.</li><li class="leading-relaxed">Structure, negotiate and close deals by working closely with account managers, pre-sales, and various other internal and external teams.</li><li class="leading-relaxed">Develop and implement the sales plan and strategy within your defined territory.</li><li class="leading-relaxed">Provide insights and share LSEG thought leadership with customers.</li><li class="leading-relaxed">Deliver customer presentations and product demonstrations (not all products).</li><li class="leading-relaxed">Act as the ‘voice of the customer’ by feeding back product and content requirements to our product and business management teams.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Who are we looking for?</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proven sales experience in selling Trading Solutions with a consistent track record of selling into ASEAN markets to Buyside hedge funds / fund managers and/or Sellside brokerages</li><li class="leading-relaxed">Strong understanding of trade lifecycle and electronic order flows from Buyside origination through Sellside execution</li><li class="leading-relaxed">Broad knowledge of trading styles (low/high-touch, algorithmic, market making) and asset classes (equities, bonds, futures, options, FX, digital assets)</li><li class="leading-relaxed">Ability to interact with customers in a consultative, face-to-face selling environment in a way that builds value for the customer and facilitates opportunities for future sales.</li><li class="leading-relaxed">Ability to work effectively in a large and sophisticated as well as fast-paced, constantly evolving and rapidly growing sales environment.</li><li class="leading-relaxed">Able to operate well under pressure and outperform aggressive gross sales targets.</li><li class="leading-relaxed">Strong interpersonal skills</li><li class="leading-relaxed">Ability to organize and execute a sales plan</li><li class="leading-relaxed">Over 5 years of industry, sales or market experience</li><li class="leading-relaxed">Comfortable presenting at all levels in an organization.</li><li class="leading-relaxed">Proficiency in English is required. Additional ASEAN languages would be advantageous.</li></ul><p class="my-4 text-gray-700 leading-relaxed">People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and expertly through our shared values of Integrity, Partnership, Change and Excellence, which are at the core of our culture. We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile, so we meet the needs of our teams and customers. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG.</p><p class="my-4 text-gray-700 leading-relaxed">Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.</p><p class="my-4 text-gray-700 leading-relaxed">LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.</p><p class="my-4 text-gray-700 leading-relaxed">Our purpose is the foundation on which our culture is built. Our values of <strong>Integrity, Partnership</strong>, <strong>Excellence</strong> and <strong>Change</strong> underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.</p><p class="my-4 text-gray-700 leading-relaxed">Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.</p><p class="my-4 text-gray-700 leading-relaxed">We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.</p><p class="my-4 text-gray-700 leading-relaxed">You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.</p><p class="my-4 text-gray-700 leading-relaxed">LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.</p>

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