Moon Active is a developer of social games across multiple platforms (Facebook, iOS, and Android). We make games that offer fun entertainment experiences for everyone to enjoy.Our goal is to develop top-quality games and to connect people, friends, and players from all over the world.

Moon Active

Customer Support Trainer

AI Specialist

The Customer Support Trainer Specialist will be responsible for developing and delivering comprehensive training programs for customer support team members. This includes creating engaging online training materials, conducting training sessions and workshops, and assessing training effectiveness. The role requires strong analytical skills to evaluate training needs and outcomes, and also involves building specific training plans to address areas of improvement in technical skills, soft skills, and productivity. The trainer will collaborate with vendors and the internal support team to ensure consistent training standards.

Moon Active is one of the world's fastest-growing mobile game companies, providing entertainment to millions of active users across the universe. The company is headquartered in the heart of Tel Aviv.We are seeking a dedicated and experienced Customer Support Trainer Specialist to join our dynamic team. The ideal candidate will have a strong background in data analysis, training, and creating training materials. This role will involve preparing and delivering online training materials &amp; sessions, specifically targeting our customer support agents who work remotely.&nbsp;
<h3>Responsibilities</h3>
<ul><li>Develop and deliver comprehensive training programs for new and existing customer support team members. Ensure training materials are accurate, engaging, and aligned with company processes, tools, and products.</li><li>Plan and conduct training sessions, workshops, and refreshers to continually enhance the technical knowledge and skills of the customer support team.</li><li>Monitor the onboarding process by ensuring new hires are up-to-date with procedures and customer service standards.</li><li>Create engaging and interactive online training materials to improve learning outcomes.</li><li>Assess training effectiveness &amp; needs through evaluations, feedback, analysis of performance metrics &amp; report on training outcomes and team performance to leadership.</li><li>Build specific training plans to address weak areas of knowledge, technical skills, soft skills, and productivity.</li><li>Work directly with our vendors and internal support team to ensure consistent and high-standard training processes.</li></ul>
<h3>Requirements</h3>
<ul><li>4+ years experience as a trainer, with a strong background in designing and delivering training programs for remote teams</li><li>Demonstrated analytical skills with ability to leverage data for training assessment</li><li>Excellent communication and presentation skills</li><li>Proven ability to create engaging training materials for online delivery</li><li>Strong organizational skills and attention to detail</li><li>Proactive problem-solving approach</li><li>Ability to thrive in a fast-paced, dynamic environment</li><li>High level of English proficiency (written and verbal)</li></ul>
#LI-Hybrid

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<div><h2 id="About-the-job" data-renderer-start-pos="139">About the job</h2> If you want to build, develop, and see your impact, join Skillz and level up your Career! Skillz, the first publicly-traded mobile eSports platform that hosts billions of casual mobile gaming tournaments for millions of players worldwide, is revolutionizing the gaming industry. By fostering social competition within games, the Skillz platform helps developers build multi-million dollar franchises by enabling real-money activity in their games and providing operational support while connecting players through fair, enjoyable, and meaningful competition. At Skillz, we understand the thrill of achievement and the satisfaction of overcoming challenges. Want to join a team made up of alums from Apple, Amazon, Google, Microsoft, Tesla, Twitter (X), Roblox, Zynga, Samsung, Lyft, EA, Riot, Nexon, Gameskraft, PlayStation, Unity, Scopely, Tinder, Intel, Deloitte, EY, Twitch, DraftKings, Wynn Resorts and more? 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