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Join Firework, a fast-growing leader in commerce innovation, as their Senior Manager, Customer Success. This rapidly growing SaaS company is expanding in the APAC market, seeking a passionate Senior Manager to drive client satisfaction, retention, and growth. You will manage strategic relationships, optimize revenue through upsell/cross-sell, collaborate with sales, champion customer advocacy, and lead a team of Customer Success professionals, ensuring scalable, high-quality service delivery and operational excellence.

Global Finance Director (Mandarin Speaking)

<p class="my-4 text-gray-700 leading-relaxed">This Job Post is created on behalf of our client.</p><p class="my-4 text-gray-700 leading-relaxed">Join a fast-growing leader in commerce innovation, as their Senior Manager, Customer Success, to drive the expansion together.</p><p class="my-4 text-gray-700 leading-relaxed">The company is a rapidly growing SaaS company focusing on redefining commerce industry. As they accelerate their expansion in the APAC market, they're seeking a passionate Senior Manager, Customer Success. You will drive client satisfaction, retention, and growth through strategic relationship management and value optimization to fuel innovative projects..</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You Will Do</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Strategic Partnership Development</strong>: Serve as a trusted advisor for a diverse portfolio of clients, building long-term partnerships that drive mutual success and growth while acting as their primary point of contact.</li><li class="leading-relaxed"><strong>Revenue Optimization & Customer Lifecycle Management</strong>: Own the entire post-sale journey while maximizing customer lifetime value through strategic upsell/cross-sell initiatives, churn reduction, and data-driven ROI analysis to demonstrate clear business impact.</li><li class="leading-relaxed"><strong>Collaborative Business Growth</strong>: Partner with Sales and cross-functional teams to forecast opportunities, negotiate renewals, and conduct compelling business reviews that strengthen relationships and showcase tangible value.</li><li class="leading-relaxed"><strong>Customer Advocacy & Experience Enhancement</strong>: Champion the voice of the customer by gathering product feedback, analysing usage patterns, and delivering personalized recommendations that drive meaningful adoption and exceptional service experiences.</li><li class="leading-relaxed"><strong>Operational Excellence & Team Leadership</strong>: Manage and mentor a growing team of Customer Success professionals to ensure scalable, high-quality service delivery while overseeing day-to-day customer operations including billing and process improvements.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You Will Bring</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor's degree with 5+ years in customer success management, preferably in eCommerce, demonstrating progressive leadership and relationship development expertise.</li><li class="leading-relaxed">Exceptional track record of driving business growth through KPI optimization (renewal rates, upsells, NRR) with strong commercial acumen and proven revenue contribution abilities.</li><li class="leading-relaxed">Thrives in fast-paced start-up environment.</li><li class="leading-relaxed">Attention to detail, efficient multitasking capabilities, and a balanced blend of creative thinking and analytical decision-making.</li><li class="leading-relaxed">Fluent in both English and Cantonese (speaking, reading, and writing).</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why You Will Love Working</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Join a growing SaaS company which backed by top US start-ups, redefining the future of commerce industry.</li><li class="leading-relaxed">Thrive in a flexible work environment with remote options</li><li class="leading-relaxed">Be part of a company with a solid 8-year legacy and bold plans to conquer the APAC market.</li></ul>

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<p>- This assessment gives us an idea of your C++ skills<br>- Companies that evaluate this skillset in interviews: <strong>Rockstar Games, Ubisoft, Mayhem Studios, etc.</strong><br>- 10 Multiple Choice questions<br>- Average time to complete: <strong>7 to 10 minutes</strong></p>

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Flow

Controller, Real Estate Development

Chief of Staff - Growth & Revenue

Property General Manager

Recruiter

miniclip

Development Lead

Senior Analytics Engineer

Product Manager

Senior Data Analyst - 12 Month Fix-term

Cloud Infrastructure Engineer

The Controller, Real Estate Development at Flow is responsible for overseeing and managing the financial operations of the company's real estate development projects. This role ensures accurate and timely financial reporting, comprehensive project budgeting, cost analysis, and compliance throughout Flow’s development portfolio. The Controller will act as a strategic partner to the development, construction, and executive teams, driving financial accountability from land acquisition and entitlements through stabilization or asset disposition.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Company</h3><p class="my-4 text-gray-700 leading-relaxed">Flow aims to create a superior living environment that enhances the lives of our residents and communities by developing, acquiring, owning, and managing multifamily apartment buildings and the services and technology inside those buildings.</p><p class="my-4 text-gray-700 leading-relaxed">Fulfilling our mission will require an exceptional group of people whose collective output is greater than the sum of its individual parts. Our team members are energized by the opportunity to impact our residents’ lives in meaningful ways. They are bold and creatively ambitious, driven by relentlessly high standards, act with a sense of urgency and accountability, and always, above all, operate with integrity, loyalty, and trust.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Role</h3><p class="my-4 text-gray-700 leading-relaxed">The Controller, Real Estate Development role is responsible for overseeing and managing the financial operations of Flow’s real estate development projects. This role ensures accurate and timely financial reporting, comprehensive project budgeting, cost analysis, and compliance across Flow’s development portfolio. The Controller will serve as a strategic partner to the development, construction, and executive teams, driving financial accountability throughout the development lifecycle—from land acquisition and entitlements through stabilization or asset disposition.</p><p class="my-4 text-gray-700 leading-relaxed"><em>This role is based full time at Flow's Miami HQ in the Bay Harbor Islands</em></p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead and manage full-cycle project and property accounting processes for active and pipeline development projects, ensuring seamless integration with Flow’s corporate month-end close.</li><li class="leading-relaxed">Monitor and analyze project spend, maintaining project cost ledgers and tracking budget-to-actual variances throughout all phases of development, including pre-development, construction, and lease-up.</li><li class="leading-relaxed">Develop and maintain key relationships with internal development, acquisitions, construction, and property management teams, as well as with external general contractors, lenders, and investors.</li><li class="leading-relaxed">Manage and support annual audit processes and project-specific audits with third-party auditors, including preparation and reconciliation of supporting schedules.</li><li class="leading-relaxed">Oversee tax preparation and compliance for all real estate development entities; coordinate with third-party tax advisors for project- and entity-level filings.</li><li class="leading-relaxed">Build and maintain robust project-level cash flow and accounting models to support development feasibility analyses, construction cash management, and capital calls.</li><li class="leading-relaxed">Assist in the preparation and review of project and corporate budgets, proformas, reforecasts, and variance analyses.</li><li class="leading-relaxed">Manage payment of construction loans, including compliance with loan covenants, reporting requirements, and interest reserve tracking.</li><li class="leading-relaxed">Oversee development project cost allocation, including land, hard, and soft costs, as well as capitalization policies in accordance with GAAP; manage accurate allocation for mixed-use or multi-phase developments.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Ideal Background</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree in Accounting, Finance, or related field; CPA or progress toward CPA designation a plus.</li><li class="leading-relaxed">7+ years of progressive accounting experience, with at least 3+ years in real estate development or construction project accounting.</li><li class="leading-relaxed">Advanced proficiency in Excel and project-based accounting systems; experience with Yardi, Procore, MRI, or similar real estate and construction ERP systems strongly preferred.</li><li class="leading-relaxed">Strong communication and presentation skills, able to translate financial concepts for diverse audiences.</li><li class="leading-relaxed">In-depth knowledge of GAAP as applied to development, construction, and capitalization policies.</li><li class="leading-relaxed">Solid understanding of real estate development terms, construction project cycles, cost-tracking methodologies, and lender reporting requirements.</li><li class="leading-relaxed">Proven ability to multitask, prioritize, and thrive in a fast-paced, deadline-driven development environment.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Benefits</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)</li><li class="leading-relaxed">Paid time off and 13 paid holidays</li><li class="leading-relaxed">401(k) retirement plan</li><li class="leading-relaxed">Healthcare and Dependent Care Flexible Spending Accounts (FSAs)</li><li class="leading-relaxed">Access to HSA-compatible plans</li><li class="leading-relaxed">Pre-tax commuter benefits</li><li class="leading-relaxed">Employee Assistance Program (EAP)</li><li class="leading-relaxed">Free therapy through SpringHealth</li><li class="leading-relaxed">Acupuncture and other wellness offerings</li></ul><p class="my-4 text-gray-700 leading-relaxed">Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.