Nahc.io

ERP Application Support Specialist

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This role involves providing L1/L2 support for enterprise applications, with a specific focus on the global InforLN ERP systems. The specialist will manage support tickets, troubleshoot issues, and provide timely resolutions. Responsibilities include managing user roles and accounts, documenting support workflows, monitoring application performance, and collaborating with development and infrastructure teams. The position also requires participation in regression testing, system updates, and user acceptance testing, as well as supporting continuous improvement and system optimization efforts. The ideal candidate will have experience in application or ERP support, fluency in Mandarin and English, and familiarity with ITIL processes.

Bank Compliance Officer

<div>Our client, a leading multinational organization with a global footprint in over 90 countries is currently seeking a <b>ERP Application Support Specialist</b> to join their regional IT support team.</div><div><br></div><div>This is a <b>critical position</b> focused on supporting the company’s global <b>InforLN</b> ERP systems. You will be the go-to person for both technical and functional support, working alongside a global team of IT professionals.</div><div><br></div><div><h3>Key Requirements (Non-Negotiable)</h3><ul class="posting-requirements plain-list"><ul><li>Fluent Mandarin (spoken &amp; written) — essential for cross-border support and communication.</li><li>Hands-on experience with InforLN ERP — must have used it in a support or technical capacity.</li><div><br></div></ul></ul></div><div><br></div><div><h3>What you will do:</h3><ul class="posting-requirements plain-list"><ul><li>Provide L1/L2 support for enterprise applications, especially <b>InforLN ERP</b>, to global internal users.</li><li>Manage support tickets, troubleshoot issues, and provide timely resolutions via email, phone, or ticketing systems.</li><li>Create and manage user roles and accounts in accordance with compliance and governance policies.</li><li>Document troubleshooting steps, support workflows, and solutions for global knowledge sharing.</li><li>Monitor application performance and proactively identify risks or inefficiencies.</li><li>Collaborate with developers, solution analysts, and infrastructure teams on escalations and enhancements.</li><li>Participate in regression testing, system updates, and user acceptance testing (UAT).</li><li>Support continuous improvement initiatives, automation, and system optimization efforts.</li></ul></ul></div><div><br></div><div><h3>What you will need:</h3><ul class="posting-requirements plain-list"><ul><li>3+ years of experience in <b>application or ERP support</b>, ideally in a multinational or shared services environment.</li><li><b>InforLN ERP</b> knowledge is a must (functional or technical).</li><li>Fluent in <b>Mandarin and English</b> (other Asian languages are a plus).</li><li>Familiar with <b>ITIL processes</b> and incident management best practices.</li><li>Strong communication and stakeholder engagement skills.</li><li>Detail-oriented with strong analytical thinking and a proactive attitude.</li><li>Bachelor’s degree in Computer Science, Information Technology, or a related field.</li></ul></ul></div><div><br></div><div><h3>Nice-to-haves:</h3><ul class="posting-requirements plain-list"><ul><li>Exposure to other ERP systems or enterprise IT tools.</li><li>ITIL or other relevant certifications.</li><li>Experience supporting large-scale ERP implementations or upgrades.</li></ul></ul></div><div><br></div>

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Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and . Accenture helps organizations deliver on their promises to stakeholders and provide exceptional value. They help to improve the way that the world works and lives.

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<b>Skill required:</b> Procure to Pay - Invoice Processing<br><b>Designation:</b> Procure to Pay Operations New Associate<br><b>Qualifications:</b>Any Graduation  <br><b>Years of Experience:</b>0 to 1 years  <br><b>About Accenture</b><br>Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and  Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.  We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and  communities.Visit us at www.accenture.com <br><b>What would you do?</b> You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices. Refers to the systematic handling and management of incoming invoices within a business or organization. It involves tasks such as verifying the accuracy of the invoice, matching it with purchase orders and delivery receipts, and initiating the payment process. Automated systems and software are often employed to streamline and expedite the invoice processing workflow, improving efficiency and reducing the likelihood of errors.<br><b>What are we looking for?</b> Ability to meet deadlines  •Ability to perform under pressure •Problem-solving skills • Detail orientation •Ability to establish strong client relationship •Finance and Accounting •Excel •Good Communication skills both written and verbal <br><b>Roles and Responsibilities:</b> •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your primary interaction is within your own team and your direct supervisor • In this role you will be given detailed instructions on all tasks • The decisions that you make impact your own work and are closely supervised • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work • Please note that this role may require you to work in rotational shifts        

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