Pluralsight is the technology workforce development company that helps teams build better by knowing more and working better together. With Pluralsight, teams can develop critical skills, improve processes and gain data-driven insights. Learning and development are at the core of who we are. We’re out to help every technologist build better, and we’re looking for curious, talented people tohelp us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation.

Pluralsight

Customer Success Specialist

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A Customer Success Specialist manages large volumes of customer contracts using scale techniques and conducts value-driven conversations throughout the customer lifecycle for higher-value clients. This role supports, manages, and closes renewal transactions, collaborating with Revenue, Success, Marketing, and Legal to maximize renewal forecasts and identify upsell opportunities. They partner with Account Executives for growth within accounts, focusing on risk mitigation through digital strategies, forecasting, quoting, and agreement negotiations.

Director, Customer Success

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description:</h2><p class="my-4 text-gray-700 leading-relaxed">A Customer Success Specialist is responsible for leveraging scale techniques to manage large volumes of customer contracts along with Value-Driven conversations through the customer lifecycle for higher value customers in their territories. This position is responsible for ultimately supporting, managing, and closing renewal transactions. They collaborate within Revenue and Success, Marketing and Legal to maximise the renewal forecast while looking for additional opportunities for upselling additional revenue. The Customer Success Specialist works in partnership with the Account Executives when expansion opportunities are identified, ensuring that the right sales resources are engaged to maximise growth within the account.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Who you’re committed to being:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You are Self-motivated and a self-starter.</li><li class="leading-relaxed">Continually looking for ways to streamline and improve processes.</li><li class="leading-relaxed">You enjoy learning and are open to new ways of doing things.</li><li class="leading-relaxed">You are not afraid to be yourself, experiment, make mistakes and learn from them, ask questions, or voice your concerns.</li><li class="leading-relaxed">You are a team member first and individual contributor second. You are aware that high-performing teams are only as strong as their weakest link.</li><li class="leading-relaxed">You believe in continuous improvement and request frequent feedback from others.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What you’ll do:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Complete customer lifecycle management including forecasting, opportunity management, quoting, agreement negotiations, and order creation and submission.</li><li class="leading-relaxed">Engage with Revenue and Customer Success counterparts to identify and mitigate risk within your customer base, often relying on digital or data oriented strategies when available.</li><li class="leading-relaxed">Partner effectively and cross-functionally with sales account executives supporting this customer segment.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Experience you’ll bring:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">B2B SaaS experience; familiarity with SaaS renewal motion.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Requirements:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree as a minimum qualification is mandatory.</li><li class="leading-relaxed">Excellent Communication Skills.</li><li class="leading-relaxed">Comfortable using a variety of communication methods (sending outbound emails, making outbound phone calls, conducting virtual meetings, leading webinars, etc.)</li><li class="leading-relaxed">Experience renewing customers and identifying expansion opportunities.</li><li class="leading-relaxed">Background in business development, sales or scale customer success.</li><li class="leading-relaxed">Proven track record of success in managing a high-volume portfolio of accounts leveraging data to improve efficiency.</li><li class="leading-relaxed">Business acumen and ability to analyse data to address customer situations.</li><li class="leading-relaxed">This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility.</li><li class="leading-relaxed">Travel expectations differ by role. Some quota-bearing sales positions involve limited travel, while others may involve travel of up to 40%, depending on business needs.</li></ul><p class="my-4 text-gray-700 leading-relaxed"><em>This role is primarily performed in an office or home office setting and involves standard computer-based work.</em></p><p class="my-4 text-gray-700 leading-relaxed"><em><strong>Bring yourself.</strong> Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws.</em></p><p class="my-4 text-gray-700 leading-relaxed"><em>If you need an accommodation to apply, interview, or perform essential job functions, please visit the</em> <a href="https://www.pluralsight.com/careers" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200"></em>bottom of our website_</a></p><p class="my-4 text-gray-700 leading-relaxed"><em>to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our</em> <a href="https://www.pluralsight.com/about/diversity-and-belonging" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200"></em>DEIB Report_</a></p><p class="my-4 text-gray-700 leading-relaxed">_.</p><p class="my-4 text-gray-700 leading-relaxed"><em>The annual US base + variable range for this role is $72,000 - $954000 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply.</em></p><p class="my-4 text-gray-700 leading-relaxed"><em>Please be aware of recruiting scams. We’ll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page.</em></p><p class="my-4 text-gray-700 leading-relaxed"><em>#LI-DF</em></p>

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Game Security Specialist

SOFTSWISS is expanding its Setup Team and is seeking an experienced Manual QA Engineer. This role involves ensuring the quality and reliability of products by applying industry-standard QA practices and tools. The engineer will collaborate with development and product teams to design, execute, and optimize test plans across the full software development lifecycle, identifying and resolving issues early to drive continuous improvements and high-quality product releases for the Casino Platform.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Overview:</h2><p class="my-4 text-gray-700 leading-relaxed">SOFTSWISS continues to expand the team and is looking for a Manual QA Engineer. We need a true, experienced, and accomplished professional who shares our culture and values. You’ll work in our Setup Team, contributing to our continued growth and innovation in the Casino Platform.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Purpose of the Role:</h2><p class="my-4 text-gray-700 leading-relaxed">You’ll play a key role in ensuring the quality and reliability of our products by applying industry-standard QA practices and tools.</p><p class="my-4 text-gray-700 leading-relaxed">You’ll collaborate closely with development and product teams to design, execute, and optimize test plans across the full software development lifecycle.</p><p class="my-4 text-gray-700 leading-relaxed">Your work will help identify and resolve issues early, drive continuous improvements in testing processes, and contribute to seamless, high-quality product releases.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Product:</h2><p class="my-4 text-gray-700 leading-relaxed"><strong><a href="https://www.softswiss.com/casino-platform/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">iGaming Platform</a></strong>:</p><p class="my-4 text-gray-700 leading-relaxed">With our strong technical team, SOFTSWISS has created a secure iGaming platform that ensures the highest quality of service to clients worldwide. Through constant innovation, the iGaming Platform Team strives to maintain its competitive edge through state-of-the-art technology, providing clients with an unparalleled experience at any given time.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Key responsibilities:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Participation in refinement sessions and QA process improvements;</li><li class="leading-relaxed">Ability to mentor junior QA engineers and lead testing initiatives;</li><li class="leading-relaxed">Strong ownership mindset and proactive approach to quality;</li><li class="leading-relaxed">Collaboration with cross-functional teams (Product, Design, DevOps, Backend, Frontend)</li><li class="leading-relaxed">Comfortable working in a fast-paced and dynamic environment;</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Required Experience:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5+ years of experience in Quality Assurance;</li><li class="leading-relaxed">Strong knowledge of QA methodologies, tools, and processes;</li><li class="leading-relaxed">Solid experience in writing clear, concise, and comprehensive test plans and test cases;</li><li class="leading-relaxed">Hands-on experience with test management tools (e.g., TestRail, Xray, Zephyr);</li><li class="leading-relaxed">Good understanding of software development life cycle (SDLC) and agile methodologies (Scrum/Kanban);</li><li class="leading-relaxed">Experience with REST API testing (e.g., Postman, Swagger, automated API scripts);</li><li class="leading-relaxed">Knowledge of browser dev tools, network analysis, and debugging techniques;</li><li class="leading-relaxed">Familiarity with version control systems (e.g., Git) and CI/CD pipelines;</li><li class="leading-relaxed">Proficiency in defect tracking systems (e.g., Jira);</li><li class="leading-relaxed">Strong analytical and problem-solving skills;</li><li class="leading-relaxed">Good spoken and written English communication skills (B2+ or higher);</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Nice to have:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience with test automation frameworks (e.g., Playwright, Cypress, Selenium, WebdriverIO);</li><li class="leading-relaxed">Experience in testing mobile applications (iOS and Android);</li><li class="leading-relaxed">Familiarity with performance testing tools (e.g., JMeter, k6);</li><li class="leading-relaxed">Experience working in regulated environments (e.g., gambling, banking, health tech);</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Benefits:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Full-time work opportunities</li><li class="leading-relaxed">Private insurance</li><li class="leading-relaxed">An additional Day Off (1) per calendar year</li><li class="leading-relaxed">Sports program compensation</li><li class="leading-relaxed">Comprehensive Mental Health Programme</li><li class="leading-relaxed">Free online English lessons with native speakers</li><li class="leading-relaxed">Generous referral program</li><li class="leading-relaxed">Training, internal workshops, and participation in international professional conferences and corporate events</li></ul><p class="my-4 text-gray-700 leading-relaxed">Learn more about our hiring process <strong><em>here (</em></strong><strong><em><a href="https://careers.softswiss.com/blog/hiring-guide-softswiss/" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">link</a><em></strong><strong></em>)_</strong> – what to expect, how to prepare, and what makes SOFTSWISS different.</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.