Customer Success Coordinator

Job Description:

A Customer Success Coordinator is responsible for leveraging scale techniques to manage large volumes of customer contracts. This position is responsible for ultimately supporting, managing, and closing renewal transactions. They play a critical role in supporting our Customer Success and Revenue organizations. They collaborate within Revenue and Success, Marketing and Legal to maximize the renewal forecast success while looking for additional opportunities for upselling additional revenue. The Customer Success Coordinator works in partnership with the Account Executives when expansion opportunities are identified, ensuring that the right sales resources are engaged to maximize growth within the account.

Who you’re committed to being:

• You enjoy learning and are open to new ways of doing things.
• You are not afraid to be yourself, experiment, make mistakes and learn from them, ask questions, or voice your concerns.
• When communicating you are self-aware, insightful, and proactive.
• You are a team member first and individual contributor second. You are aware that high-performing teams are only as strong as their weakest link.
• You believe in continuous improvement and request frequent feedback from others.

What you’ll do:

• Complete customer lifecycle management including all administrative tasks such as acquiring Purchase Orders when required, forecasting, quoting, agreement negotiations, and order creation and submission.
• Own and prioritise your book of business in order to maximise success for your customers and Pluralsight
• Apply foundational customer success principles and activities to larger customers to ensure value delivery to key clients
• For the smaller customers in your book of business you will partner with them to adopt our digital CS resources (e.g. digital cart for renewal etc.)
• Engage with Revenue and Customer Success counterparts to identify and mitigate risk within your customer base leveraging the Pluralsight digital success strategies.supplementing the Digital CSM motion
• Partner effectively and cross-functionally with sales account executives supporting this customer segment.

Experience you’ll bring:

• Curiosity around SaaS, technology, or workforce development.
• Customer obsessed; your proactive and responsive to customer needs, acting as a champion for our customers
• Basic understanding of sales or customer success
• Comfortable using a variety of communication methods (sending outbound emails, making outbound phone calls, conducting virtual meetings, leading webinars, etc.)
• Business sense and ability to analyze data to address customer situations.
• Comfortable working with applications like Powerpoint/Google Slides and Excel/Google Sheets
• Strong communication, organization and time management skills

Requirements:

• B2B SaaS experience; familiarity with SaaS renewal motion is beneficial
• Hybrid Work Model: This role follows a hybrid schedule, with on-site work at our Dublin, Ireland office Tuesday through Thursday and remote flexibility on Mondays and Fridays. This approach helps us collaborate more effectively, make decisions more quickly, and build a stronger culture, while still providing flexibility.
• Travel expectations differ by role. Some quota-bearing sales positions involve limited travel, while others may involve travel of up to 40%, depending on business needs.

Why you’ll love working here:

• We’re a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location
• We’re mission driven and guided by our culture pillars
• We have a strong commitment to diversity and belonging
• We cultivate a culture of trust, autonomy, and collaboration
• We’re lifelong learners and champion team member growth and advancement
• We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO, wellness reimbursements, Pluralsight subscription, professional development funds and more.

About us:

Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.

Physical Requirements:

This role is primarily performed in an office or home office setting and involves standard computer-based work.

EEOC Statement & Accommodations Statement:

Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws.

If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report.

Recruiting Scam Notice:

Please be aware of recruiting scams. We’ll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page.

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