This role involves managing inbound customer calls for roadside assistance, processing service requests, coordinating with service providers, and monitoring service delivery. Responsibilities also include administrative support such as maintaining customer accounts and data entry, as well as handling billing and payments. The position is for a US Account and is open to fresh graduates who are amenable to working night shifts, holidays, and on-site.

Must Have

• Customer interaction: customer service and dispatch, manage inbound calls, answer questions about roadside assistance, process service request, and coordinate with service providers.
• Service dispatch: Process service requests, coordinate with a network of roadside assistance providers (towing and repair), and monitor service delivery.
• Administrative support: Maintain and update customer accounts, perform data entry, and support other team members with day-to-day tasks.
• Billing and payments: Calculate charges, process payments, and handle billing inquiries.
• US Account
• Excellent communication and interpersonal skills.
• Strong customer service and problem-solving abilities.
• Proficiency with computers and various software systems.
• Ability to remain calm and efficient in a fast-paced environment.
• Amenable to work on night shift, holidays and working on-site.
• Fresh Graduates are welcome to apply!

Good to Have

• Experience in customer service, dispatch, or a call center

Perks & Benefits

• Clothing Allowance
• Laundry Allowance
• Rice Allowance
• 20% Night Differential
• Day 1 HMO + 1 Free Dependent
• Insurance Coverage (Life & Accident)
• Vacation Leave Credits
• Sick Leave Credits
• Performance Bonus

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description

Core responsibilities

• Customer interaction: customer service and dispatch, manage inbound calls, answer questions about roadside assistance, process service request, and coordinate with service providers.
• Service dispatch: Process service requests, coordinate with a network of roadside assistance providers (towing and repair), and monitor service delivery.
• Administrative support: Maintain and update customer accounts, perform data entry, and support other team members with day-to-day tasks.
• Billing and payments: Calculate charges, process payments, and handle billing inquiries.
• US Account

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service and problem-solving abilities.
• Proficiency with computers and various software systems.
• Ability to remain calm and efficient in a fast-paced environment.
• Experience in customer service, dispatch, or a call center is often preferred.
• Amenable to work on night shift, holidays and working on-site.
• Fresh Graduates are welcome to apply!

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email only.

Recruitment Process: Initial Interview (HR) & Final Interview (Operations) > Online Exam

Check out the rewards waiting for you:

• ✅ Clothing Allowance
• ✅ Laundry Allowance
• ✅ Rice Allowance
• ✅ 20% Night Differential
• ✅ Day 1 HMO + 1 Free Dependent
• ✅ Insurance Coverage (Life & Accident)
• ✅ Vacation Leave Credits
• ✅ Sick Leave Credits
• ✅ Performance Bonus