Guest Service Agent

Oaks Brisbane on Margaret Suites is seeking a Part-Time Guest Service Agent to provide exceptional customer service. This role involves warmly welcoming guests, managing smooth check-ins and check-outs, and offering insights into local attractions. The agent will handle reservations, address guest inquiries, resolve issues, and provide personalized recommendations to enhance their stay. The position requires a commitment to a rotating roster, including weekends and public holidays, with shifts scheduled between 6:00 am and 12:00 am.

Must Have

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders.
• Oversee the accurate processing of guest reservations, updates, and special requests.
• Act as a primary point of contact for guests, offering prompt assistance and resolving issues.
• Demonstrated background in high-quality service within hotel, hospitality, or customer-facing environments.
• Exceptional ability to articulate information clearly and effectively.
• Consistently deliver an exceptional standard of service with a proactive and positive approach.
• Adept at fostering positive guest experiences and maintaining high satisfaction levels.
• Maintain a polished and professional presentation.
• Fully committed to a dynamic work schedule, including weekends, public holidays, and varying shifts.

Perks & Benefits

• Learning and development programs for career growth
• 50% off stays at Minor Hotels in Australasia
• 20% off stays for friends and family at Minor Hotels in Australasia
• International accommodation discounts across hotel brands
• Cashback and discounts at 400+ top retailers in AU/NZ
• Discounted entertainment and activities
• Exclusive health insurance offers
• Workplace banking benefits
• Parental leave
• Birthday leave
• EAP and tailored wellness support

Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Oaks Brisbane on Margaret Suites are looking for a Part Time Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change):

• Rotating roster across Monday to Sunday
• Shift times scheduled within 6:00am to 12:00am
• Immediate start available

Hourly Rates (excluding superannuation):

• Monday - Friday: $26.70 per hour
• Saturday: $33.38 per hour
• Sunday: $40.05 per hour

Qualifications

Successful candidates will have:

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Additional Information

What We Offer:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.