Customer Support Manager

Elevare Branding is seeking a dedicated Customer Support Manager to lead its support team, ensuring top-tier client service. The role involves overseeing daily operations, developing support policies, monitoring team performance, handling escalated inquiries, and collaborating with other departments to enhance client satisfaction. The ideal candidate excels in problem-solving, organization, and delivering exceptional client experiences, contributing to the company's mission of empowering businesses through innovative strategies and personalized solutions.

Must Have

• Oversee daily operations of the customer support team
• Ensure timely and effective responses
• Develop and implement customer support policies and procedures
• Monitor team performance and provide coaching
• Handle escalated client inquiries professionally and effectively
• Collaborate with other departments to improve service delivery and client satisfaction
• Maintain accurate records and generate reports on customer interactions and feedback
• Strong organizational and leadership skills
• Excellent communication and interpersonal abilities
• Ability to manage multiple priorities in a fast-paced environment
• Problem-solving mindset with attention to detail
• Proficiency with standard office and support software

Perks & Benefits

• Competitive salary
• Opportunities for professional growth and career advancement
• Supportive and collaborative work environment
• Access to training and skill development resources
• Comprehensive benefits package

Company Description

At Elevare Branding, we specialize in elevating brands through innovative strategies and personalized solutions. Our mission is to empower businesses to achieve their full potential by delivering measurable results and fostering long-term growth. We value ambition, integrity, and collaboration, creating a workplace where ideas thrive and talent grows.

Job Description

We are seeking a dedicated and detail-oriented Customer Support Manager to lead our support team and ensure our clients receive top-tier service. This role is perfect for someone who excels in problem-solving, organization, and delivering an exceptional client experience.

Responsibilities

• Oversee daily operations of the customer support team, ensuring timely and effective responses.
• Develop and implement customer support policies and procedures.
• Monitor team performance and provide coaching to enhance skills and efficiency.
• Handle escalated client inquiries professionally and effectively.
• Collaborate with other departments to improve service delivery and client satisfaction.
• Maintain accurate records and generate reports on customer interactions and feedback.

Qualifications

• Strong organizational and leadership skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Problem-solving mindset with attention to detail.
• Proficiency with standard office and support software.

Additional Information

• Competitive salary: $52,000 – $56,000 per year.
• Opportunities for professional growth and career advancement.
• Supportive and collaborative work environment.
• Access to training and skill development resources.
• Comprehensive benefits package.