Job Description
- Must possess a minimum of 2 years customer service experience
- Demonstrates proficient research and analytical skills with a minimum of 2 years related experience
- Previous experience and/or willingness and interest to work in a call center environment
- Demonstrates ability to problem solve and troubleshoot issues or technical questions of moderate complexity
- Demonstrates mechanical aptitude and intermediate parts identification proficiency
- medical
- dental
- vision
- dollar for dollar 401(k) match up to 6%
- Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses
Respond to moderately complex parts inquiries and technical questions from incoming calls from TVH Americas customers in a call center environment. Leverage recognition of parts, research and mechanical aptitude, and customer service experience to respond to customers in a timely and accurate manner.
YOUR ROLE AND RESPONSIBILITIES
You’ll deliver short and long term projects that support the business strategy. This will involve:
- Provide part numbers, pricing, product availability, and moderately complex technical information, for material handling and industrial equipment, sweeper/scrubbers, aerial lift equipment, and light construction equipment to customers and employees verbally and/or via electronic communication
- Leverage knowledge of technical publications and parts manuals, online resources, and in house computer parts programs to research and gather information for customers and employees
- Respond to parts research requests in a fast paced/high volume call center
- Leverage parts recognition experience and mechanical aptitude to meet customer expectations
- Navigate and use the ERP system, and other company databases and programs, to ensure accurate and timely customer service
HOW TO SUCCEED
We’re looking for someone who can come up with simple solutions to complex problems. To join us you need:
- Must possess a minimum of 2 years customer service experience
- Demonstrates proficient research and analytical skills with a minimum of 2 years related experience
- Previous experience and/or willingness and interest to work in a call center environment
- Demonstrates ability to problem solve and troubleshoot issues or technical questions of moderate complexity
- Demonstrates mechanical aptitude and intermediate parts identification proficiency
BENEFITS
You’ll be part of a people-centric culture, where your well-being matters. Our comprehensive package offers standard benefits such as medical, dental, and vision, plus unique benefits such as our incredible dollar for dollar 401(k) match up to 6%.
We also offer:
- Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses
