Immutable is expanding in Korea, seeking a Technical Customer Growth Manager for a hybrid role. This position involves guiding Korean studio partners through technical integrations, answering technical questions, and helping them implement growth strategies on the Immutable platform. The manager will also advise on growth products to enhance player acquisition, retention, and monetization, while providing market insights to shape the product roadmap. The role offers a path to owning a portfolio of accounts.

Must Have

• Support Korean studios with technical onboarding and integration
• Collaborate with Customer Growth Managers on partner strategy
• Translate complex technical concepts for non-technical teams
• Troubleshoot integration issues and triage technical questions
• Advise partners on activating Immutable’s growth products
• Share Korean market insights for product roadmap
• Grow into owning a portfolio of accounts
• Native Korean and strong business English skills
• Technical foundation (CS degree or equivalent)
• Coding proficiency for support and conversations
• Customer-facing experience in tech, SaaS, gaming
• Balance technical problem-solving with commercial growth
• Proactive, adaptable, curious about Web3, games

Good to Have

• Crypto native or prior exposure to web3, gaming, or digital assets
• Experience in growth, performance marketing, or product experimentation
• Familiarity with web3 ecosystems, NFT campaigns, or community-driven growth
• Experience building and scaling growth frameworks or playbooks in high-growth teams
• Exposure to cross-market initiatives across Asia or other global regions

Perks & Benefits

• Globally competitive salaries and contributions
• Employee Stock Options
• Medical and 401K Insurance (for US Employees)
• Flexible working model (3 days in office for Sydney, remote for others)
• Access to global office hubs via WeWork All-Access pass
• USD $500 WFH allowance
• USD $600 per annum for internet and phone usage
• Up to USD $1,350 per annum for growth and development classes/courses/events
• Access to free online courses via Udemy
• USD $800 per year for health and wellbeing
• 24/7 access to unlimited counselling for you and your family through EAP Service
• Monthly subsidy and discounted rate with ClassPass, including a 1-year free membership to Breethe
• 12 weeks of paid gender-neutral parental leave
• Additional six weeks of leave for birthing parent for rest and recovery
• Miscarriage Leave
• Extra leave for IVF treatments
• 2 additional paid annual leave days at the end of the year
• Paid day off for your birthday

About Us 🚀

Immutable is a global technology company, powering the leading platform for building games on Ethereum. We are on a mission to build the future of gaming by redefining how games are played and discovered. Founded in 2018, Immutable is one of the fastest Australian companies to hit unicorn status, having raised more than AUD $300M+ and a valuation of AUD $3.5 billion.

Currently, the Immutable Group consists of the Immutable Platform, the leading platform for building games on Ethereum powering successful games like RavenQuest and Immortal Rising 2, and Immutable Games, a global leader in web3 game development and publishing with leading titles Gods Unchained and Guild of Guardians.

Our ambition is to make digital worlds real; we have incredible global growth plans as the fastest growing gaming chain in 2024 with 250+ games signed, more than in all previous years combined. 🚀

About The Role 🤔

Immutable is expanding in Korea, and we are creating a hybrid technical and growth role to support our next stage of regional scaling. Our Korean studios partners need a partner who can guide them through technical integrations while helping them activate growth strategies that succeed on our platform.

You will support studios as they integrate Immutable’s core technology, answer technical questions, help them connect their systems to our products, and work closely with Customer Growth Managers to influence how partners acquire, engage and retain players. Over time, you will develop into a fully fledged Customer Growth Manager with ownership of your own accounts.

This is a unique opportunity for someone with both engineering foundations and commercial instincts who is excited to help Korean game studios onboard, launch and grow within a fast-evolving ecosystem.

You'll Be Empowered To 🎮:

• Support Korean game studios through technical onboarding and integration across Passport, APIs, smart contracts and growth tools
• Work closely with Customer Growth Managers on partner strategy and help drive measurable outcomes for studios
• Translate complex technical concepts into clear, practical guidance for non technical teams
• Troubleshoot integration issues, triage technical questions and collaborate with engineering when needed
• Advise partners on how to activate Immutable’s growth products to improve player acquisition, retention and monetisation
• Share insights from the Korean market to help shape our product roadmap and partner experience
• Grow into owning your own portfolio of accounts as demand expands

We'd Love You To Bring 🤝 :

• Native Korean and strong business English communication skills
• A technical foundation, such as a degree in computer science or a similar field, or proven equivalent experience
• Coding proficiency suitable for debugging, implementation support and technical conversations
• Experience in customer-facing roles within technology, SaaS, gaming or high-growth environments
• Ability to move comfortably between technical problem-solving and commercial growth work
• A proactive, adaptable mindset with curiosity for Web3, games and emerging technologies

Bonus Points For ✅ :

• Crypto native or prior exposure to web3, gaming, or digital assets
• Experience in growth, performance marketing, or product experimentation
• Familiarity with web3 ecosystems, NFT campaigns, or community-driven growth
• Experience building and scaling growth frameworks or playbooks in high-growth teams
• Exposure to cross-market initiatives across Asia or other global regions

We are proud of the benefits that we offer for all of our employees globally. Here is a snapshot:

Attracting the best global talent:

💸 We commit to paying globally competitive salaries and contributions & we share our products' success through Employee Stock Options. We also support our US Employees with Medical and 401K Insurance

💻 Our flexible working model blends the best of both worlds: Sydney-based employees enjoy three days a week in our vibrant head office, while remote team members can work from home or utilise access to global office hubs via a WeWork All-Access pass

📲 We offer USD $500 WFH allowance to set up your home office and USD $600 per annum to put toward your internet and phone usage.

Levelling up your growth

🌱 We offer up to USD $1,350 per annum for any classes, courses or events to support your growth and development

📚 Enjoy access to free online courses via Udemy

Helping you thrive

💆🏽‍♀️ Enjoy USD $800 per year to put toward your health and wellbeing

🤗 Get 24/7 access to unlimited counselling for you and your family when you need it through our EAP Service

🎁 Monthly subsidy and discounted rate with ClassPass, including a 1-year free membership to Breethe

Leave when you need it the most:

👨‍👧‍👦 New parents receive 12 weeks of paid leave in our gender-neutral offer. The birthing parent also gets an additional six weeks of leave for rest and recovery leading up to and after birth. We also offer Miscarriage Leave and extra leave for IVF treatments

🎂 Enjoy 2 additional paid annual leave days at the end of the year and a paid day off for your birthday

Additional Information:

Immutable is committed to building and fostering an inclusive, diverse workplace. We believe in incorporating everyone's perspectives and experiences as this has been a significant driver of our success so far.

We are a 2025 Circle Back Initiative Employer – we commit to responding to every applicant.

*A note to recruitment agencies: Our internal team has this role covered, so there is no need to reach out - We don't accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Thank you!

Join us in shaping the future of web3 gaming!

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