Atlassian Administrator

The Atlassian Administrator will manage and maintain Morningstar’s JIRA and Confluence environment, focusing on system administration, JQL development, and support. This role also involves working with Active Directory and Office 365 applications. Candidates need proficient technical skills in Linux and Windows operating systems, with responsibilities including problem resolution, new product deployment, and participating in an on-call rotation. The position requires hands-on system support and infrastructure management.

Must Have

• Manage and support Atlassian JIRA and Confluence as an administrator
• Develop and maintain JQL for custom JIRA processes
• Possess proficient technical skills in Linux and Windows operating systems
• Work closely with user groups to resolve problems and deploy new products
• Participate in an on-call rotation
• Bachelor of Science in Computer Science, Engineering, or equivalent
• Experience managing Atlassian tools (JIRA and Confluence) as an administrator
• Experience developing and maintaining JQL
• 1-3 years or more of System Administration experience
• Knowledge of networking, DNS, Exchange, Active Directory
• Knowledge and experience of working with Monitoring agents and systems
• Experience with virtual machines (Windows Server, Red Hat, Centos)

Good to Have

• Experience with Office 365 Administration
• Experience with Active Directory and Domain Administration

Perks & Benefits

• Hybrid work environment
• Opportunity to collaborate in-person each week
• Range of other benefits to enhance flexibility
• Tools and resources to engage meaningfully with global colleagues

The JIRA/Atlassian Administrator’s primary role is to manage and maintain Morningstar’s JIRA and Confluence environment. While this position will focus primarily on JIRA and Confluence, it may also include work with Active Directory and Office 365 hosted applications such as Exchange Online. The Administrator will be expected to be ‘hands on’ with the systems and individual tasks in support of the applications and the servers/infrastructure on which they reside. Candidates must possess proficient technical skills around the Linux and Windows operating system. The full-time position is a day shift, with being on-call as an escalation contact.

Responsibilities

• Management and support of Atlassian JIRA and Confluence as an administrator.
• Development and maintenance of JQL for custom JIRA processes.
• Proficient technical skills around the Linux and Windows operating system.
• Follow guides to implement best practices, develop efficiencies, and improve platform scalability and performance.
• The ability to work in a fast-paced environment with minimal supervision and major responsibility.
• Work closely with user groups to resolve problems, deploy and release new products and create solutions to provide world class service, solutions and support.
• Assist as needed with the management and support of Active Directory, Exchange, Skype for Business, Office 365 platform and several other employee tools.
• Participate in an on-call rotation.

Requirements

• Bachelor of Science in Computer Science, Engineering, or equivalent.
• Experience managing Atlassian tools (JIRA and Confluence) as an administrator is required.
• Experience developing and maintaining JQL
• 1-3 years or more of System Administration experience.
• Experience with Office 365 Administration is a plus.
• Experience with Active Directory and Domain Administration is preferred.
• Knowledge of networking, DNS, Exchange, Active Directory is required.
• Knowledge and experience of working with Monitoring agents and systems.
• Exceptional customer service, organization, interpersonal, time-management and written and verbal communication skills.
• High degree of self-motivation.
• The ability to adapt quickly to new tasks.
• The ability to learn custom applications, support, and troubleshoot.
• Experience with virtual machines (Windows Server, Red Hat, Centos).

Morningstar is an equal opportunity employer.

Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.

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