Customer Growth Lead, Americas

Immutable is seeking a Customer Growth Lead for the Americas to partner with game studios, activating growth products to scale player acquisition, retention, and monetization. This strategic role involves diagnosing growth bottlenecks, designing activation strategies, and operationalizing rollouts. The successful candidate will work cross-functionally to unlock growth for partners, turning successful patterns into repeatable playbooks, and identifying upsell opportunities. It's an autonomous, high-impact role for someone who thrives in ambiguity and owns problems from strategy to execution.

Must Have

• Work directly with studio partners to diagnose growth challenges, design activation plans, and unlock measurable outcomes
• Bring cross-functional teams together to operationalise activation strategies and accelerate partner time to value
• Turn successful activation patterns into repeatable playbooks and scalable growth programs for future customers
• Identify upsell and expansion opportunities by analysing performance trends and customer behaviour
• Collaborate with Product and Delivery to continually refine how studios adopt and scale Immutable’s growth products
• Act as the strategic point of escalation for high-value partners and ensure delivery meets commercial expectations
• Experience driving commercial outcomes for customers in a high-growth, fast-moving environment
• 2+ years in top-tier strategy consulting with a proven track record of solving complex commercial or go-to-market challenges
• A strong problem-solving toolkit with the ability to quickly define a challenge, design the model, and turn the answer into an executable plan
• Hands-on experience activating or scaling go-to-market initiatives within a tech or gaming context
• Strong communication and influencing skills, with the ability to translate complex ideas into compelling narratives
• Bias for action, with comfort working in ambiguity and shifting priorities
• High learning velocity and curiosity for gaming and web3
• A proactive, energetic style suited to autonomous, high-impact roles

Good to Have

• Crypto native or prior exposure to web3, gaming, or digital assets
• Experience in growth, performance marketing, or product experimentation
• Experience building and scaling growth frameworks or playbooks in high-growth teams
• Exposure to cross-market initiatives across Asia or other global regions

Perks & Benefits

• Globally competitive salaries and Employee Stock Options
• Medical and 401K Insurance for US Employees
• Flexible working model (3 days in office for Sydney, remote for others, WeWork access)
• USD $500 WFH allowance to set up your home office
• USD $600 per annum for internet and phone usage
• Up to USD $1,350 per annum for growth and development classes, courses or events
• Access to free online courses via Udemy
• USD $800 per year for health and wellbeing
• 24/7 access to unlimited counselling for you and your family through EAP Service
• Monthly subsidy and discounted rate with ClassPass, including a 1-year free membership to Breethe
• 12 weeks of paid gender-neutral parental leave (additional 6 weeks for birthing parent)
• Miscarriage Leave and extra leave for IVF treatments
• 2 additional paid annual leave days at the end of the year
• Paid day off for your birthday

About Us 🚀

A global technology company, powering the leading platform for building games on Ethereum. We are on a mission to build the future of gaming by redefining how games are played and discovered. Founded in 2018, is one of the fastest Australian companies to hit unicorn status, having raised more than AUD $300M+ and a valuation of AUD $3.5 billion.

Currently, the Group consists of the Immutable Platform, the leading platform for building games on Ethereum powering successful games like RavenQuest and Immortal Rising 2, and Immutable Games, a global leader in web3 game development and publishing with leading titles Gods Unchained and Guild of Guardians.

Our ambition is to make digital worlds real; we have incredible global growth plans as the fastest growing gaming chain in 2024 with 250+ games signed, more than in all previous years combined. 🚀

About The Role 🤔

is entering a new era where our success depends not only on shipping world class products, but on helping our game studio partners use them to drive real growth. We are looking for a role to partner directly with studios across the region to activate our growth products and help them scale player acquisition, retention, and monetisation on .

It is a strategic, high-leverage role that blends commercial problem-solving with hands-on execution. You will diagnose growth bottlenecks, design activation strategies, bring the right specialists together, and operationalise the rollout end-to-end. If a studio is trying to launch faster, reduce churn, accelerate acquisition, or scale, you will be the person who figures out how to unlock that growth.

You’ll be deployed into the most important opportunities across the region, partnering closely with Customer Growth, Business Development, Partnerships, and Product. The role is ideal for someone who loves variety, ambiguity, and owning problems from strategy to execution with a clear scorecard for impact.

You'll Be Empowered To 🎮:

• Work directly with studio partners to diagnose growth challenges, design activation plans, and unlock measurable outcomes
• Bring cross-functional teams together to operationalise activation strategies and accelerate partner time to value
• Turn successful activation patterns into repeatable playbooks and scalable growth programs for future customers
• Identify upsell and expansion opportunities by analysing performance trends and customer behaviour
• Collaborate with Product and Delivery to continually refine how studios adopt and scale ’s growth products
• Act as the strategic point of escalation for high-value partners and ensure delivery meets commercial expectations

We'd Love You To Bring 🤝:

• Experience driving commercial outcomes for customers in a high-growth, fast-moving environment
• 2+ years in top-tier strategy consulting with a proven track record of solving complex commercial or go-to-market challenges
• A strong problem-solving toolkit with the ability to quickly define a challenge, design the model, and turn the answer into an executable plan
• Hands-on experience activating or scaling go-to-market initiatives within a tech or gaming context
• Strong communication and influencing skills, with the ability to translate complex ideas into compelling narratives for internal and external stakeholders
• Bias for action, with comfort working in ambiguity, and shifting priorities without losing momentum
• High learning velocity and curiosity for gaming and web3, with motivation to apply strategic thinking to emerging growth models
• A proactive, energetic style suited to autonomous, high-impact roles where results matter more than theatrics

Bonus Points For ✅:

• Crypto native or prior exposure to web3, gaming, or digital assets
• Experience in growth, performance marketing, or product experimentation
• Experience building and scaling growth frameworks or playbooks in high-growth teams
• Exposure to cross-market initiatives across Asia or other global regions

We are proud of the benefits that we offer for all of our employees globally. Here is a snapshot:

Attracting the best global talent:

💸 We commit to paying globally competitive salaries and contributions & we share our products' success through Employee Stock Options. We also support our US Employees with Medical and 401K Insurance

💻 Our flexible working model blends the best of both worlds: Sydney-based employees enjoy three days a week in our vibrant head office, while remote team members can work from home or utilise access to global office hubs via a WeWork All-Access pass

📲 We offer USD $500 WFH allowance to set up your home office and USD $600 per annum to put toward your internet and phone usage.

Levelling up your growth

🌱 We offer up to USD $1,350 per annum for any classes, courses or events to support your growth and development

📚 Enjoy access to free online courses via Udemy

Helping you thrive

💆🏽‍♀️ Enjoy USD $800 per year to put toward your health and wellbeing

🤗 Get 24/7 access to unlimited counselling for you and your family when you need it through our EAP Service

🎁 Monthly subsidy and discounted rate with ClassPass, including a 1-year free membership to Breethe

Leave when you need it the most:

👨‍👧‍👦 New parents receive 12 weeks of paid leave in our gender-neutral offer. The birthing parent also gets an additional six weeks of leave for rest and recovery leading up to and after birth. We also offer Miscarriage Leave and extra leave for IVF treatments

🎂 Enjoy 2 additional paid annual leave days at the end of the year and a paid day off for your birthday

Additional Information:

is committed to building and fostering an inclusive, diverse workplace. We believe in incorporating everyone's perspectives and experiences as this has been a significant driver of our success so far.

We are a 2025 Circle Back Initiative Employer – we commit to responding to every applicant.

*A note to recruitment agencies: Our internal team has this role covered, so there is no need to reach out - We don't accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Thank you!

Join us in shaping the future of web3 gaming!

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