Junior Key Account Manager

Doctoralia, a leading platform in Mexico, connects patients with health specialists. As a SaaS company, it helps professionals digitize their practices. This role focuses on driving growth and profitability for assigned accounts by strengthening relationships with doctors and ensuring they maximize the value of Doctoralia's solutions. The Junior Key Account Manager will be a strategic partner, guiding doctors towards success by optimizing profiles, providing personalized advice, and analyzing performance metrics.

Must Have

• Welcome and support new specialists during onboarding
• Optimize Google Ads profiles and campaigns for visibility
• Offer personalized advice and proactive follow-up
• Analyze key metrics and campaign performance
• Design action plans to boost profitability and LTV
• Manage a portfolio of over 100 doctors
• Retain and build loyalty with specialists
• 1-2 years of experience in customer service or account management
• Experience managing 120-150 assigned clients
• Solid knowledge in post-sales follow-up, retention, and renewal
• Proficiency in CRM, Zoom, Google Workspace, and Slack
• Experience in Google Ads campaign analysis
• Problem-solving, client retention, and account growth mindset

Good to Have

• Experience in technology, startup, marketing, or advertising companies

Perks & Benefits

• Company stock plan
• Grocery vouchers
• Major medical expenses insurance
• 22 vacation days from the first year
• Birthday off
• TotalPass membership
• English classes at a preferential cost
• Hybrid work scheme

Company Description

At Doctoralia, we want to make the healthcare experience more human.

We are the leading platform in Mexico that connects patients with health specialists through our website and apps. As a SaaS company, we help professionals in the sector digitize their consultations and provide a better experience for their patients.

Job Description

Drive the growth and profitability of the accounts under your charge, strengthening the relationship with doctors and ensuring they get the maximum value from Doctoralia's solutions. You will be a strategic partner for their businesses, guiding them towards success.

What you will do:

• Welcome and accompany new specialists during their Onboarding process.
• Optimize profiles and Google Ads campaigns to increase their visibility and results.
• Offer personalized advice and proactive follow-up to detect opportunities for improvement and expansion.
• Analyze key metrics and campaign performance, transforming data into effective strategies.
• Design action plans that boost profitability and increase the Lifetime Value (LTV) of each client.
• Manage a portfolio of more than 100 doctors, prioritizing long-term relationships and sustained growth.
• Retain and build loyalty with specialists, ensuring their permanence and satisfaction with the service.

Requirements

• 1 to 2 years of experience in customer service or account management (KAM), managing high-volume portfolios.
• Experience managing between 120 and 150 assigned clients, ensuring close and quality service.
• Desirable experience in technology, startup, marketing, or advertising companies.
• Solid knowledge in post-sales follow-up, retention, and customer renewal, using various communication channels.
• Proficiency in tools such as CRM, Zoom, Google Workspace (G Suite), and Slack.
• Experience in Google Ads campaign analysis and using data to generate value strategies.
• Mindset oriented towards problem-solving, customer retention, and account growth.

Additional Information

What we offer:

• 💼 Company stock plan, be part of the growth and share the success.
• 🛍️ Grocery vouchers so you always have an extra benefit month by month.
• 🏥 Major medical expenses insurance to take care of you and your well-being.
• 🌴 22 vacation days from your first year + your birthday off.
• 💪 TotalPass to keep you active and energized.
• 🗣️ English classes at a preferential cost, because growing also means learning.
• 🏠 Hybrid work scheme, with the perfect balance between office and home office.