Field Service Engineer

This Field Service Engineer role focuses on customer relationship management by installing, troubleshooting, servicing, and maintaining equipment at customer sites. Responsibilities include providing exceptional customer service, participating in regional work teams, performing administrative duties, and utilizing tools to resolve customer and system problems effectively. The position requires approximately 70% travel across the specified geography, with occasional overnight stays and air/train travel.

Must Have

• 1+ years of experience in a diagnostic imaging service environment or 3+ years in other electromechanical industries
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment
• Knowledge and use of all necessary tools and test equipment
• High school diploma
• Ability to perform minimum Physical, Cognitive and Environmental job requirements
• US work authorization
• Reside in or within commuting distance to Oklahoma City, OK

Good to Have

• Experience with diagnostic x-ray/cardiovascular/cath labs/image guided therapy equipment
• Associate’s degree or higher

Perks & Benefits

• Comprehensive Total Rewards benefits program
• Generous PTO
• 401k (up to 7% match)
• HSA (with company contribution)
• Stock purchase plan
• Education reimbursement
• Annual incentive bonus

Job Description

Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.

Your role:

• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue.
• Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).
• Perform all administrative duties within established State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, fiield change orders, preventative maintenance , installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements.
• Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Diagnose and resolve electronic, network, and mechanical problems.
• Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required.

You're the right fit if:

• You’ve acquired 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years of experience in other electromechanical industries. Experience with diagnostic x-ray/cardiovascular/cath labs/image guided therapy equipment preferred.
• Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
• You have at least a high school diploma. Associate’s degree or higher preferred.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field role.

About

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose..
• Learn more about our culture..

Transparency Details

The pay range for this position in is $20.55 to $32.88 hourly.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to, OK.

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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.