Service Program Manager

This Service Program Manager role involves spearheading high-impact service programs, aligning resources, and managing schedules to ensure projects are executed within scope and budget for the transformation of the Sleep & Respiratory Care North American service provider network. Responsibilities include developing detailed program plans, partnering with senior leadership, evaluating project performance, and overseeing the integration of deliverables to foster operational excellence.

Must Have

• Lead high-impact service programs, managing resources, schedules, scope, and budget.
• Develop detailed program and project plans, including timelines, milestones, and risk mitigation.
• Partner with senior leadership and stakeholders to define objectives and align projects.
• Evaluate project performance against KPIs and champion process improvements.
• Oversee integration of project deliverables and manage team talent.
• 5+ years of experience in project and program management.
• Experience creating project dashboards and an IT background.
• Bachelor's Degree in Engineering, Business Administration, Management, or equivalent field.
• PMP certification.
• Proficiency in project scheduling, risk management, Lean, and agile practices.
• Excellent verbal and written communication skills.
• Ability to adapt to changing priorities and thrive in a fast-paced, dynamic environment.

Perks & Benefits

• Annual incentive bonus
• Sales commission (if applicable)
• Long-term incentives (if applicable)
• Comprehensive Philips Total Rewards benefits program
• Generous PTO
• 401k (up to 7% match)
• HSA (with company contribution)
• Stock purchase plan
• Education reimbursement

You will be responsible for spearheading high-impact service programs, aligning resources and managing schedules to ensure projects are executed within scope and budget for the transformation of the Sleep & Respiratory Care North American service provider network.

Your role:

• Lead the delivery of high-impact service programs by aligning resources, managing schedules, and ensuring adherence to quality standards. Maintain scope and budget compliance while driving successful outcomes across multiple projects.
• Develop detailed program and project plans, including timelines, milestones, and risk mitigation strategies. Ensure all plans align with organizational goals and incorporate robust communication frameworks for transparency.
• Partner with senior leadership and stakeholders to define objectives, set priorities, and align projects with long-term organizational vision. Facilitate effective communication across teams to ensure engagement and clarity.
• Evaluate project performance against KPIs, providing analysis and recommendations for course corrections. Champion process improvements and best practices to enhance efficiency and service delivery effectiveness.
• Oversee integration of project deliverables into final program outcomes, ensuring intended benefits are realized. Manage team talent through selection, performance management, and career development to foster operational excellence.

You're the right fit if:

• You’ve acquired 5+ years of experience in project and program management, creating project dashboards and IT background.
• Your skills include strong attention to detail and organizational skills, project scheduling, risk management and Lean, with practical experience implementing agile practices in project environments.
• You have a Bachelor's Degree, required in Engineering, Business Administration, Management or equivalent field. PMP certification required.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You also have excellent communication skills, both verbal and written, with the ability to articulate complex ideas and technical concepts to non-technical audiences; ability to adapt to changing priorities, work under pressure, and thrive in a fast-paced, dynamic environment.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.