Associate Technical Program Manager

As an Associate Technical Program Manager at Shipt, you will be a key player in project teams, collaborating with Engineering, Product, and other cross-functional partners. You will manage 1-3 projects concurrently, focusing on navigating project-specific challenges within defined parameters. Your role involves engaging with team members, occasionally senior leaders, and contributing to successful technical initiatives. You will develop and manage project plans, document requirements, provide updates, foster collaboration, identify risks, support Agile principles, and contribute to continuous improvement within the Technical Program Management Office.

Must Have

• Bachelor’s degree or equivalent experience
• 2-3 years of experience in project management, or software development
• Ability to manage more than one project at a time, while maintaining solid communication and project management standards
• Willingness to pursue project management and/or Agile certifications
• Work experience in a changing environment, with the ability to seek clarity and drive progress through ambitious projects
• Proven ability to analyze issues, find practical solutions, and effectively resolve problems
• Demonstrated track record of supporting and enhancing technical teams and processes in a maturing organization
• Competent written and verbal communication skills
• Some experience in one or more project management tools (e.g. ClickUp, Jira, Smartsheet, etc.)
• Demonstrates a basic understanding and practice of Agile methodologies
• Shows developing leadership qualities, encouraging and guiding teams to foster a collaborative and positive work environment

Good to Have

• Project management and/or Agile certifications (e.g. PMP, PMI-ACP, ICP, CSM, etc.)
• Eagerness to learn and actively contribute to team development

Perks & Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401k plan
• Discretionary vacation for exempt team members
• Paid holidays
• Paid sick leave
• Annual bonus eligibility
• Potential for restricted stock units

Impact

As an Associate Technical Program Manager, you play a pivotal role within our project teams between Engineering, Product and other cross-functional partners. You collaborate seamlessly to manage individual projects, typically handling 1-2 concurrently, though no more than 3, contingent on size, scope, and complexity. Your focus lies in navigating project-specific challenges within clear and well-defined parameters, making informed decisions within the project context by applying established guidelines. You actively engage with project team members, occasionally interfacing with senior leaders and cross-functional stakeholders, contributing to a collaborative and dynamic work environment. While receiving regular guidance and oversight from the TPMO Manager, you also have the opportunity to benefit from mentoring by more senior TPMs, ensuring your professional growth aligns with our organizational objectives. Your role is crucial in driving successful project outcomes, and contributing to the broader success of our technical initiatives.

How you can make an impact:

Project Planning & Execution: Develop and manage project plans with a focus on smaller-scale projects, considering timelines and resource needs. Support project execution by following established guidelines and quality standards. Track project deliverables, progress, and overall impact on business and technical objectives.

Requirements Gathering & Documentation: Collaborate with Engineering & Product resources to document project requirements and provide basic input on process flow. Ask questions to better understand project requirements and the requirements-gathering process.

Stakeholder Engagement: Provide project updates, and support communication between technical and non-technical teams. Participate in and lead discussions with project teams and stakeholders.

Cross-Functional Collaboration: Foster collaboration among diverse teams, including Engineering, Product, Marketing, Legal, Operations, and other relevant business partners. Facilitate effective communication to enhance project efficiency.

Risk Awareness & Management: Identify and track potential project risks/issues/dependencies, and contribute to mitigation strategies. Monitor progress and address challenges to ensure project success, escalating issues as needed.

Agile Delivery: Support project teams by incorporating foundational Agile principles into project management processes. When necessary, partner with the project team to host Agile ceremonies.

Change Management & Adaptation: Assist in implementing change management strategies for smaller projects, promoting adaptability within the team.

Mentorship & Continuous Improvement: Share insights to contribute to evolving best practices and guidelines for improved team efficiency. Assist in the development of the Technical Program Management Office (TPMO) processes and playbook through active participation.

What You’ll Need to Be Successful

• Bachelor’s degree or equivalent experience.
• 2-3 years of experience in project management, or software development.
• Ability to manage more than one project at a time, while maintaining solid communication and project management standards.
• Willingness to pursue project management and/or Agile certifications.
• Work experience in a changing environment, with the ability to seek clarity and drive progress through ambitious projects.
• Proven ability to analyze issues, find practical solutions, and effectively resolve problems, contributing to a track record of overcoming challenges.
• Demonstrated track record of supporting and enhancing technical teams and processes in a maturing organization, gaining an understanding of the dynamics in evolving business landscapes.
• Competent written and verbal communication skills.
• Some experience in one or more project management tools (e.g. ClickUp, Jira, Smartsheet, etc.)
• Demonstrates a basic understanding and practice of Agile methodologies.
• Shows developing leadership qualities, encouraging and guiding teams to foster a collaborative and positive work environment.

Nice to Have:

• Project management and/or Agile certifications (e.g. PMP, PMI-ACP, ICP, CSM, etc.).
• Eagerness to learn and actively contribute to team development.

Skills & Education

This list includes key skills used in this job but is not inclusive of all skills needed for the role. Please see any required education below.

Agile Methodology, Leading Project Teams, Program Management, Technical Program Management

Work Arrangement

Shipt considers candidates located near a Shipt office or workspace in Birmingham, San Francisco, or Minneapolis to be hybrid, which means that they have the flexibility to work from home (with leader approval) or at a Shipt office in order to facilitate the ability to innovate, collaborate, and spark team connections. In-office expectations will vary by role and leader. Certain roles may require in-office presence on a full-time basis. Please work with your recruiter to learn more about the classification of this role.

Employees (and eligible family members) are covered by medical, dental, vision and more. Employees may enroll in our company’s 401k plan. Employees will also be eligible to receive discretionary vacation for exempt team members, paid holidays throughout the calendar year and paid sick leave. Other compensation includes eligibility for an annual bonus and the potential for restricted stock units based on role.

Pay range:

Metro Areas of Boston, District of Columbia, Los Angeles, San Francisco, Seattle and New York City:

$75,900-$151,700

All other locations:

$63,100-$126,300

Please note that the salary range above is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.