Field Service Technician- Walmart, Cleburne, TX

The Field Service Technician supports fuel cell products in electric lift trucks by performing preventative maintenance and resolving breakdowns. This role involves installation and servicing of fuel cells at a specific customer location, reporting breakdown events, and managing parts. The technician will conduct diagnostics, troubleshooting, and specialized service procedures like retrofits and upgrades. Strong technical skills, communication, and interpersonal abilities are essential due to extensive customer interaction. The position requires adherence to safety procedures, administrative documentation, and occasional travel, representing Plug Power professionally.

Must Have

• Maintain and service fuel cells at customer sites.
• Perform diagnostics, troubleshooting, and evaluations to maintain the fleet.
• Perform specialized service procedures, including field retrofits and software/hardware upgrades.
• Provide on-call and emergency support service to customers.
• Purchase tools, equipment, and parts for customer service and support.
• Troubleshoot and maintain high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems (if required).
• Maintain ongoing communication with customer personnel and hydrogen suppliers.
• Provide regular feedback to regional service representatives.
• Complete administrative duties and documentation, including incident reports, service logs, inventory maintenance, and site/system documentation.
• Exhibit and enforce safety procedures in the field or customer sites.
• Travel as required for business needs, driving safely and adhering to traffic laws.
• Represent Plug Power in a professional manner at all times.

Good to Have

• Knowledge of lift truck operation and applications is highly preferred.

Status: Non-Exempt (hourly)

Department: Field Service

Position Summary

The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of fuel cells at a specific location. This person will also be responsible for reporting breakdown events, parts ordering and maintenance of fuel cells at a specific location. This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills.

Core Duties and Responsibilities

• Maintenance and service of fuel cells at customer sites.
• Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Providing on-call and emergency support service to customers as required
• Purchasing tools, equipment, and parts for customer service and support as required.
• May require troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems.
• May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
• Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
• Completing administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation.
• Exhibiting and enforcing safety procedures in the field or customer sites.
• Travel as required for business needs; expected to drive safely and to adhere to all traffic laws
• Represent Plug Power in a professional manner at all times and in all interactions
• Perform other duties as assigned.

Education and Experience

• Minimum high school diploma or equivalent with technical electrical coursework
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting
• Formal training and education may be also considered in lieu of direct experience
• Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle
• Must be able to lift 50 pounds on regular basis unassisted
• Knowledge of lift truck operation and applications is highly preferred
• General mechanical aptitude is required
• Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook
• Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels
• Excellent verbal and written communication skills
• Creativity in solving technical problems
• Ability to work independently
• Uncompromising dedication to quality
• Exceptional time management skills with the ability to handle multiple tasks
• Punctual and reliable
• Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug power