Director, Global Service Partner Management

The Director, Global Service Partner Management will lead the development and execution of advanced service delivery frameworks for Philips' Global Sleep & Respiratory Care hospital products. This role involves driving strategic improvements, overseeing partner performance through analytics, ensuring SLA adherence, and acting as a senior advocate for service partners. The director will also lead training programs, manage complex partner issues, and provide leadership to the Service Partner Management team, focusing on talent management and operational efficiency.

Must Have

• Develop and execute a global strategy for service partner management.
• Oversee partner performance using advanced analytics and metrics.
• Ensure strict adherence to SLAs and global standards.
• Act as the senior advocate for service partners in executive-level discussions.
• Collaborate with commercial and marketing teams for strategic business plans.
• Lead the development of comprehensive training programs for partner capabilities.
• Manage complex partner issues and escalations.
• Provide leadership and mentorship to the Service Partner Management team.
• Drive succession planning, talent management, and operational efficiency.
• 8+ years of experience in organizing and setting suppliers up for success, KPI and metric management, global supplier relationship management with repair and service suppliers, and process improvement.
• Bachelor's Degree in Business, Engineering, Business Management, Supply Chain, Organizational Business or equivalent.
• Excellent global communication skills.
• Ability to travel at least 25% of the time.

Perks & Benefits

• Generous PTO
• 401k (up to 7% match)
• HSA (with company contribution)
• Stock purchase plan
• Education reimbursement

Job Description

Director, Global Service Partner Management

You will drive the development and execution of advanced service delivery frameworks to support our Global Sleep & Respiratory Care (SRC) hospital product service and develop relations with internal health systems teams, service suppliers and distributors.

Your role:

• Develop and execute a global strategy for service partner management, ensuring alignment with organizational objectives and market needs. Drive strategic improvements across regions to enhance service delivery frameworks and maintain competitive advantage.
• Oversee partner performance using advanced analytics and metrics to identify improvement areas and capitalize on opportunities. Ensure strict adherence to SLAs and global standards through audits, corrective actions, and compliance initiatives.
• Act as the senior advocate for service partners in executive-level discussions, ensuring their interests are prioritized. Collaborate with commercial and marketing teams to create strategic business plans that leverage service excellence for market expansion and commercial success.
• Lead the development of comprehensive training programs to strengthen partner capabilities globally. Manage complex partner issues and escalations, providing strategic direction and fostering productive relationships while integrating partner feedback into organizational processes.
• Provide leadership and mentorship to the Service Partner Management team, promoting a high-performance culture and cohesive strategy execution. Drive succession planning, talent management, and operational efficiency through effective budgeting, scheduling, and performance oversight.

You're the right fit if:

• You’ve acquired 8+ years of experience in organizing and setting suppliers up for success, KPI and metric management, global supplier relationship management with repair and service suppliers and process improvement.
• Your skills include process improvement, communication at an executive level, supply chain, logistics distribution and repair/operations management.
• You have a Bachelor's Degree, required in Business, Engineering, Business Management, Supply Chain, Organizational Business or equivalent/related field.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You have excellent communications skills at the global level and can work across global time zones. Ability to travel at least 25% of the time.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV is $137,000 to $220,000.

The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY is $144,000 to $231,000.

The pay range for this position in AK, DE, MD, NY, RI, or WA is $151,000 to $243,000.

The pay range for this position in CA, CT, DC, MA, or NJ is $162,000 to $259,000.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.