Proofpoint is a leader in human-centric cybersecurity, protecting half a million customers, including 87 of the Fortune 100. We are seeking a highly motivated Sr. Manager, Customer Success to lead a small team. This role focuses on driving product adoption, growth, and long-term customer health through our partner and reseller ecosystem. You will collaborate with channel partners to ensure end customers successfully onboard, realize measurable value, and expand their use of our solutions, ultimately leading to renewal and growth. You will act as a strategic advisor and advocate for partners, ensuring they leverage the right resources to maintain customer health and growth.

Must Have

• Manage a small team to drive product adoption, growth, and long-term customer health through partner and reseller ecosystem.
• Collaborate with channel partners to ensure end customers successfully onboard, realize measurable value, and expand solution use.
• Act as a strategic advisor and advocate for partners.
• Develop a Partner-focused Customer Success Strategy.
• Build strong relationships with named Partners.
• Determine core Customer Success offerings for end customer renewal rates.
• Work with Partners and external teams to make services available and evangelize them.
• Create a trusted relationship with GTM teams at Partners.
• Ensure key Customer Success offers are regularly delivered to Partner’s customer base.
• Advise Partners proactively on running Customer Success for Proofpoint.
• Be data-driven in time allocation with Partner teams and end customers.
• Be hyper reactive to customer issues and help Partners solve them.
• Support partners in business reviews and escalation management.
• Closely track execution to report on activities, risks, and outcomes.
• Forecast retention risks for Partners 2+ quarters ahead.
• Work with Channel Sales teams to align partner strategy, incentives, and execution.
• Provide structured feedback loops to improve partner programs and customer lifecycle.

Good to Have

• Experience working within a partner-led or reseller-driven go-to-market model.

Perks & Benefits

• Competitive compensation
• Comprehensive benefits
• Learning & Development programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities
• Flexible work environment (Remote options, hybrid schedules, flexible hours)
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

Sr. Manager, Customer Success

About Us:

We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.

The Role

We are seeking a highly motivated Customer Success leader who can manage a small team to drive product adoption, growth, and long-term customer health through our partner and reseller ecosystem. In this role, you’ll collaborate with channel partners to ensure end customers successfully onboard, realize measurable value, and expand their use of our solutions, ultimately leading to renewal and growth. You will act as a strategic advisor and advocate for the Partner to ensure they are bringing all the right resources to keep our customers healthy and growing.

Your day to day

Develop a Partner-focused Customer Success Strategy

• Build strong relationships with a small group of named Partners and understand the strengths/weaknesses they bring to customer relationships and success
• Determine which of our core Customer Success offerings (e.g., Health Checks, CISO decks, value summaries, and Red account support) will provide the greatest lift for end customer renewal rates and can be delivered through (or in partnership with) the Partner
• Work with our Partners and external teams to make those services available and evangelize them through regular Partner engagement
• Collaborate with the Channels SE team on enablement and messaging to Partners to emphasize how these services fit within the Proofpoint customer lifecycle

Execution and delivery to lift renewals

• Create a trusted relationship with GTM teams at our Partners
• Ensure that our key Customer Success offers are being regularly delivered to a Partner’s customer base with a focus on upcoming renewal cycles
• Advise Partners proactively on where and how to run Customer Success for Proofpoint
• Be data driven in how and where you spend your time, working with both Partner teams and end customers that can make a material difference to our company outcomes
• Be hyper reactive to customer issues that arise and help Partners get them solved before it creates churn risk in the future
• Support partners in business reviews and escalation management

Data and reporting

• Closely track execution to be able to report on activities, risks, and outcomes
• Forecast retention risks for your Partners 2+ quarters ahead

Cross-Functional Collaboration

• Work with Channel Sales teams to align partner strategy, incentives, and execution
• Provide structured feedback loops to improve partner programs and the customer lifecycle

What You Bring to the team

• 7-10+ years in Customer Success, Channel Management, Account Management, or equivalent SaaS experience
• Technical knowledge of Cybersecurity products with Proofpoint knowledge being an advantage
• Experience working within a partner-led or reseller-driven go-to-market model (preferred)
• Ability to build trust quickly with both partners and executive-level customer stakeholders
• Strong analytical skills—comfortable interpreting product usage data and customer health signals
• Excellent communication, presentation, and facilitation skills
• A passion for helping customers achieve outcomes and a mindset for continuous improvement

Success in This Role Looks Like

• Partners are confident, engaged, and performing as true customer success multipliers
• Customers achieve strong product adoption and recognize the value of our products
• Consistently high retention and expansion rates across the partner-driven portfolio

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

• Competitive compensation
• Comprehensive benefits
• Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
• Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.].
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.

How to Apply

Interested? Submit your application here https://www.proofpoint.com/us/company/careers. We can’t wait to hear from you!

Proofpoint Best Places to Work Awards

Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.

About Us

We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

Our BRAVE Values:

At Proofpoint, we are BRAVE in everything we do, and our values aren’t just words—they shape how we work, collaborate, and grow.

We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.

We value those with a visionary mindset who anticipate what’s next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Build Meaningful Connections:

Find your network, your allies, and your biggest fans. We know that work is simply better when you’re surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. That’s why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together.

Do Your Best Work:

This isn’t just a job—it’s a mission to protect people and defend data in a world that never slows down. We’re building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable—because that’s what it takes to stay ahead. And we do it together, winning as one.

Build success on your terms:

Be empowered to reach your full potential through meaningful challenges and personalized support—designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we’re here to help you get there.