Thai Customer Service Associate (Entry Level)

This role involves professionally responding to user inquiries and requests, offering premium services to automobile customers, and handling eCall and iCall inquiries. Responsibilities include following up on open cases to ensure satisfactory resolution, maintaining detailed documentation of problems and solutions, and keeping customers updated on case status and resolution times.

Must Have

• Receive and professionally respond to user inquiries and requests
• Offer premium services in daily contact with automobile customers
• Handle and resolve eCall (emergency calls) and iCall inquiries (informational services/concierge)
• Follow up on open cases/tickets to ensure proper response and satisfactory resolution
• Keep detail oriented documents regarding problems and solutions for reference
• Keep customer updated of case status and resolution times
• Minimum 6 months experience in customer service
• Fluent communication skills (oral and written) in Thai and Business English
• Bachelor’s degree in any field
• Willingness to work in rotation schedule, holidays and working on-site

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description

• Take responsibility: Receives and professionally respond to user inquiries and requests, offer premium services in your daily contact with automobile customers, handles and resolves eCall (emergency calls) and iCall inquiries (Informational services/conceirge)
• Reliable implementation: Follow up on open cases/ tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions for reference
• Conscientious coordination: Keep customer updated of case status and resolution times

Qualifications

• Personality: team player, strong customer service attitude, pro-active, positive “can do” attitude, and stress resistance in emergency situations
• Knowledge and experience: Minimum 6 months experience in customer service
• Working practice: strong attention to details, quality-conscious and results-driven
• Languages: Fluent communication skills (oral and written) in Thai and Business English
• Education: Bachelor’s degree in any field
• Schedule: Willingness to work in rotation schedule (rest day or off will either fall on a weekdays or weekends), holidays and working on-site

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email only.

Recruitment Process: Online English Exam > Interview with HR & Operations (Joint Interview)