At Syniverse, we enable seamless connections between the proliferating devices and networks that make the world work. Billions of people and companies depend on us every moment of the day. What does that mean for you? Your career? Your future? Let your imagination roam.We’re for people ready to do the new thing, the next thing, the next big thing that will change how the world connects. We’re for people who want to make a difference while making their mark. Who seek out problems to solve. Who don’t wait for an invitation.

Syniverse

Customer Service Specialist I

Operations Analyst I

Operations Manager

Principal Software Engineer

Lead Software Engineer

Network Operations Center Analyst

Principal Software Developer

Lead System Analyst

Sr Operations Engineer

The Customer Service Specialist I provides first-level technical support for Syniverse products and services, assisting customers and internal teams with troubleshooting and problem resolution. This role requires familiarity with Syniverse offerings and the ability to quickly address customer needs. Key responsibilities include analyzing and resolving customer issues, tracking problems, collaborating with internal support, ensuring timely follow-up, maintaining communication with departments, staying updated on products, meeting objectives, and completing administrative tasks.

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Who We're Looking For</h2>The Customer Service Specialist I is responsible for providing the first level of technical support for products and services. This position will work with customers and internal support teams to assist with trouble shooting and problem resolution.Key elements of this role include familiarity with Syniverse’s products and services, and the ability to quickly identify and address customer needs<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Some of What You'll Do</h2>Scope of the Role:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Direct Reports: This is an individual contributor role with no direct reports</li></ul>Key Responsibilities*Analyze customer issues and questions, including inoperability or inaccessibility of a system, module or function. Take appropriate action to resolve the problem in a timely manner to meet or exceed customer expectations.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Track customer reported problems following ticketing procedures.</li><li class="leading-relaxed">Effectively work with internal resources and 2nd level support groups as needed for ticket resolution.</li><li class="leading-relaxed">Ensure timely follow-up and resolution of customer requests following established severity level guidelines and Expected Completions Dates.</li><li class="leading-relaxed">Maintain ongoing communication with internal departments (i.e. Sales, Marketing, Product Support) to ensure customer satisfaction.</li><li class="leading-relaxed">Identify and assess departmental/individual training needs and take the necessary steps to keep abreast of products and services as well as enhancements and upgrades.</li><li class="leading-relaxed">Ensure individual/departmental objectives are met.</li><li class="leading-relaxed">Complete various administrative activities (e.g. time reporting, email, vmx…).</li></ul>Experience, Education and Certification:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">High school diploma or GED, a Bachelor’s degree in communication or business is preferred .</li><li class="leading-relaxed">No prior experience required.</li><li class="leading-relaxed">PC experience in a Windows operating environment with strong typing ability preferred.</li><li class="leading-relaxed">Proficiency in Microsoft Office Suite (Word, Excel, Outlook) preferred.</li><li class="leading-relaxed">Customer service experience preferred.</li><li class="leading-relaxed">Bi-lingual preferred (English and Spanish, Portuguese, Mandarin, etc).</li></ul>Additional Requirements:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Excellent interpersonal, verbal, and written communications.</li><li class="leading-relaxed">Ability to work with minimal supervision and, in some cases, such as off peak hours, weekends and holidays.</li><li class="leading-relaxed">Ability to proactively anticipate customer needs and make recommendations to meet those needs.</li><li class="leading-relaxed">Ability to work in a multiple shift environment covering 24 x 7 x 365</li></ul>

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Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions. Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Role: Creative Designer</h2>This role is responsible for creation of marketing / advertising materials, such as product labels, documents or brochures, that provide information about a company's offerings<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Responsibilities :</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Conceptualize and produce online and offline collateral for marketing and sales, including original campaigns, direct mail, brochures, print and banner ads, product sheets, PowerPoint presentations and more.</li><li class="leading-relaxed">Work closely with Art Directors / Brand guardian teams to understand the client’s business needs.</li><li class="leading-relaxed">Formulate forward-thinking concepts and render designs for multimedia campaigns while always elevating our client’s brand</li><li class="leading-relaxed">Responsible for the design and production of a diverse range of graphic, print, and digital media collateral to support client needs.</li><li class="leading-relaxed">Develop comprehensive multimedia campaigns.</li><li class="leading-relaxed">Identify fresh and innovative design solutions that push the boundaries of the client brand and explore more effective formats and/or media channels.</li><li class="leading-relaxed">Ensure that all work produced is to a suitably high standards and within brand guidelines and specifications.</li><li class="leading-relaxed">Responsible for ensuring brand consistency while offering a fresh approach to design, artwork, digital and print output.</li><li class="leading-relaxed">Utilize creative scoring methodologies and available tools to pre-measure the potential performance of KVs across various platforms. Analyze data and adjust designs accordingly to optimize effectiveness.</li><li class="leading-relaxed">Provide effective visual solutions by leading the execution of client creative requests and creative projects.</li><li class="leading-relaxed">Works independently and carry client brand ethic, integrity and requirements downstream from the client into the greater team.</li><li class="leading-relaxed">Assumes responsibility and takes the lead on more complex creative design projects/assignments</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Requirements:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Creative professional with a minimum of 3 years’ experience in designing and producing marketing collaterals.</li><li class="leading-relaxed">Excellent skills in Adobe creative suite, Figma, GEN AI Tools</li><li class="leading-relaxed">Able to ask unscripted strategic and logical questions to elicit a full understanding of client needs</li><li class="leading-relaxed">Ability to analyze issues and make decisions for the greater good</li><li class="leading-relaxed">Ability to work independently and with a team to achieve business objectives</li><li class="leading-relaxed">Strong project management skills in a fast-paced environment with multiple, changing priorities</li><li class="leading-relaxed">Proficient in Microsoft Office, especially Word, Excel, and Outlook</li><li class="leading-relaxed">Excellent networker & Strong team player</li><li class="leading-relaxed">Can do attitude and an ability to work under pressure</li><li class="leading-relaxed">Strong interpersonal and communication skills</li><li class="leading-relaxed">Highly organised, detail oriented, client focused and proactive</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Our Hogarth Values:</h2>Hands onNo egos here. Just a shared drive to roll up our sleeves and make great things happen. Every project--big or small, gets our full energy because we believe in doing things right. Every single time. It's how we deliver real results without cutting corners.HonestyWe are real and authentic – with each other and in our work. Honest, direct communication builds the trust we need to collaborate, grow, and make meaningful things together. It’s not always easy but it’s always worth it.Heart & SoulWe bring heart to everything we make. Passion, pride and relentless drive push us beyond “good enough” ––because we care deeply about our craft, and we’re always chasing better. We love what we do, and it shows.Happy FamilyCreating a space where everyone feels valued--even when opinions differ, makes this a supportive and inclusive environment for our people. We embrace our differences, celebrate our wins together, and never lose our sense of humor.HungryCuriosity keeps us hungry. We question, experiment, and always seek out what's next. We never settle, and we never stop learning.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Inclusion and Impact</h2>WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.Please contact careers@hogarth.com if you need the job advert or form in another format.<h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Data</h4>We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to Hogarth WW. Before you do this, we think it's a good idea to read through our Privacy statement. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

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