World Relief

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Career Pathways Specialist

World Relief is seeking an Employment Specialist to provide services to refugees and other eligible persons to help them find employment and career advancement opportunities. This role involves assisting individuals in becoming economically self-sufficient by preparing them for employment, connecting them with employers, offering career counseling, and expanding the employer network. Responsibilities include networking with employers, assisting with job readiness classes, providing job search support, and maintaining client communication. The position is a limited-term role dependent on funding, emphasizing the importance of the mission and values of World Relief and serving vulnerable communities.

Student Success Coach

<div>Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?&nbsp; Do you believe in our calling as Christians to welcome the least of these and love our neighbor?</div><div><br></div><div>If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you. </div><div><br></div><div>At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering. </div><div>&nbsp;</div><div>If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.</div><div>&nbsp;</div><div>&nbsp;</div><div><b>ORGANIZATION SUMMARY</b></div><div>World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish. </div><div><br></div><div>Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee &amp; immigrant services and advocacy.</div><div><br></div><div><br></div><div><i>This position is reliant upon funding and may be subject to modification or termination based on resource availability.</i></div><div><br></div><div><br></div><div><b>POSITION SUMMARY:</b></div><div><br></div><div>Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited, and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor? If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.&nbsp; World Relief seeks an Employment Specialist to provide critical services and counsel to refugees and other eligible persons as they search for initial employment or seek career advancement and job upgrade opportunities. This position assists refugees and other eligible persons in becoming economically self-sufficient by finding and preparing them for employment, utilizing employer contacts to place them in jobs, counseling on job upgrades and career pathway opportunities, and maintaining and expanding the employer network.</div><div><br></div><div><br></div><div><br></div><div><br></div><div><br></div><div><i style="font-size: 11pt">This is a limited-term position funded through a grant agreement until September 30, 2025 and contingent upon funding extension.</i></div></div><div class="section page-centered"><div><h3>ROLE &amp; RESPONSIBILITIES:</h3><ul class="posting-requirements plain-list"><ul><li><br></li><div>Employer Networking and Partnership:&nbsp; </div><li>Make connections with new employers to advocate for the hiring of clients in their companies.&nbsp; </li><li>Research new job opportunities at different levels of jobs available to our clients.&nbsp; </li><li>Research vocational training and career paths to collaborate with our case managers.&nbsp; </li><li>Learn and share best practices for finding and securing employment for clients from community collaboration.&nbsp; Client Support and Coordination:&nbsp; </li><li>Assist in the organization and delivery of job readiness classes and workshops.&nbsp; </li><li>Coordinate employment-related activities and initiatives within the agency.&nbsp; </li><li>Provide support to clients in their job search efforts, including resume preparation, interview practices, and job application assistance.&nbsp; </li><li>Maintain regular communication with clients through client home visits, phone calls, and office visits.&nbsp; </li><li>Monitor files to ensure all required documents are included and files are in compliance with RSS Employment Guidelines.&nbsp; </li><li>Enter employment information in the ClientTrack database weekly.&nbsp; </li><li>Maintain detailed and accurate case notes for all client interactions.&nbsp; </li><li>Assist clients in developing letters of recommendation, resumes, and applications.&nbsp; </li><li>Attend scheduled meetings and maintain regular office hours.&nbsp; </li><li>Provide transportation to interviews, orientations, and employment for clients for the first few days as needed.&nbsp; </li><li>Assist clients with employment forms, drug screening tests, and securing state documentation.&nbsp; </li><li>Maintain open lines of communication with current employers reporting issues back to the Program Manager as needed to foster relationships with employers notifying the Program Manager of potential new employers.&nbsp; </li><li>Equip clients to conduct independent employment searches.&nbsp;</li><li>Assist clients with job retention and upward mobility of employment, as needed.&nbsp; </li><li>Refer clients to other programs and services as needed.&nbsp; </li><li>Maintain an initial employment orientation session with each client to prepare refugees for employment and update as needed.&nbsp; </li><li>Collaborate and contribute to team meetings and strategy sessions.&nbsp; </li><li>Meet regularly with the supervisor to discuss department updates and strategy.&nbsp;</li></ul></ul></div></div><div class="section page-centered"><div><h3>JOB REQUIREMENTS:</h3><ul class="posting-requirements plain-list"><ul><li>Mature and personal Christian faith</li><li>Committed to the mission, vision, and values of World Relief</li><li>Desire to serve and empower the Church to impact vulnerable communities</li><li>Able to affirm and/or acknowledge World Reliefs <a class="postings-link" href="https://worldrelief.org/values/">Core Beliefs</a>, <a class="postings-link" href="https://worldrelief.org/statement-of-faith-details/">Statement of Faith</a>, <a class="postings-link" href="https://worldrelief.org/content/uploads/2022/06/Towards-a-Fresh-Embrace-of-our-Christian-Identity-2.pdf">Christian Identity</a> and <a class="postings-link" href="https://www.nae.org/for-the-health-of-the-nation-publication/">National Evangelicals For the Health of The Nation document</a></li><li>Ability to manage multiple priorities and work effectively in a fast-paced environment. </li><li>Ability to effectively manage stressful or crises.&nbsp; </li><li>Cross-cultural experience is strongly preferred. </li><li>Detail-oriented and organized. </li><li>Excellent interpersonal and communication skills. </li><li>Fluency in an additional language such as Spanish, French, Arabic, Swahili, Lingala, Farsi, Dari, and Pashto is preferred.&nbsp; </li><li>At least one-year experience in an office environment.&nbsp; </li><li>Ability to work a flexible schedule including occasional early mornings, evenings, and weekends. </li><li>Valid Driver’s License and good driving record.&nbsp; </li><li>Up to 25% of domestic travel only required.</li></ul></ul></div></div><div class="section page-centered"><div><h3>PREFERRED QUALIFICATIONS:</h3><ul class="posting-requirements plain-list"><ul><li><br></li></ul></ul></div></div><div class="section page-centered" data-qa="salary-range"><div>$22 - $22 an hour</div></div><div class="section page-centered" data-qa="closing-description"><div>World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.</div><div>&nbsp;</div><div>World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.</div><div>&nbsp;</div><div><b>***</b></div><div>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div>&nbsp;</div><div>We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.</div><div>&nbsp;</div><div>For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.</div></div>

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The Chargeback Specialist will handle disputes and chargebacks, act as an interface between the PhonePe Customer Support team, internal technical teams, and external businesses/services. They are responsible for resolving both technical and non-technical issues raised by customers on the PhonePe platform. This involves analyzing disputes, developing and monitoring solutions, providing feedback, maintaining records of problem analysis, and troubleshooting customer payment issues. They are expected to provide timely and accurate resolution to customer issues, address chronic system issues, provide process improvements, develop internal documentation and contribute to a team environment.

<p><span style="color: rgba(0, 0, 0, 0.6);">PhonePe was founded in December 2015 and has emerged as India’s largest payments app, enabling digital inclusion for consumers and merchants alike. </span></p>

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<div><p><strong>About PhonePe Group:&nbsp;</strong></p> <p>PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.</p> <p><strong><span style="font-family: tahoma, sans-serif;"><span style="color: #000000;">Culture</span></span></strong></p> <p style="text-align: justify;"><span style="font-weight: 400;">At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right </span><span style="font-weight: 400;">&nbsp;</span><span style="font-weight: 400;">environment for you is just one of the things we do. We empower people and trust them to do the right </span><span style="font-weight: 400;">&nbsp;</span><span style="font-weight: 400;">thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a </span><span style="font-weight: 400;">&nbsp;</span><span style="font-weight: 400;">big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of </span><span style="font-weight: 400;">&nbsp;</span><span style="font-weight: 400;">the best minds in the country and executing on your dreams with purpose and speed, join us!</span></p> <p><iframe src="https://www.linkedin.com/embed/feed/update/urn:li:ugcPost:6602432465934082048?compact=1" width="380" height="214"></iframe></p></div><div><p><strong>JOB DESCRIPTION</strong></p> <p>&nbsp;</p> <table> <tbody> <tr> <td> <p><strong>Job Objective:</strong>&nbsp;</p> <p>We are looking for someone who can handle disputes/chargebacks, handle stakeholders,&nbsp; be the interface&nbsp; for PhonePe Customer Support team, internal technical team and external business / services. Responsible for providing timely and accurate resolution to both technical &amp; non technical issues raised by customers on the PhonePe platform.</p> <p>A Recon Specialist&nbsp; is expected to address chronic system issues, provide process improvements, develop internal documentation and contribute to a team environment, all while adhering to service level agreements.</p> </td> </tr> <tr> <td> <p><strong>Role Expectations:&nbsp;</strong></p> <p><strong>&nbsp;</strong></p> <ul> <li>Analysis of disputes/chargebacks with end to end closure post discussion with relevant stakeholders.</li> <li>Developing, owning and monitoring solutions for production and non-production environments and applications.</li> <li>Flexible to take up extra Initiative or additional work as per the organizational requirement&nbsp;</li> <li>Provide feedback from customer users to the team.</li> <li>Maintain on-going record of problem analysis and resolution activity in an on-call tracking system Desired Skills &amp; Education.</li> <li>Diagnosing, troubleshooting and fixing issues related to Customer payments.</li> </ul> </td> </tr> <tr> <td> <p><strong>Experience, Skills, Qualifications:</strong></p> <br> <ul> <li>2-3 years of experience in dispute management and in NPCI products.</li> <li>Proven success in a fast paced production support environment.&nbsp;</li> <li>Good in problem solving and analytical skills.&nbsp;</li> <li>Demonstrated ability to communicate effectively in writing, ideally with a successful track&nbsp;</li> <li>Record of responding to/resolving customer issues through written communication Excellent written and oral communications skills&nbsp;</li> <li>Prior experience in e-commerce or payments / web services domain as a Technical support executive • Ability to effectively work with cross functional teams.</li> <li>&nbsp;Possess ability to understand business problems and provide solutions/information related to the business requirements.&nbsp;</li> </ul> </td> </tr> </tbody> </table> <p>&nbsp;</p></div><div><p><strong>PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)</strong></p> <ul> <li style="text-align: left;"><strong>Insurance Benefits - </strong><span style="font-weight: 400;">Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance</span></li> <li style="text-align: left;"><strong>Wellness Program -</strong><span style="font-weight: 400;"> Employee Assistance Program, Onsite Medical Center, Emergency Support System</span></li> <li style="text-align: left;"><strong>Parental Support - </strong><span style="font-weight: 400;">Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program</span></li> <li style="text-align: left;"><strong>Mobility Benefits - </strong><span style="font-weight: 400;">Relocation benefits, Transfer Support Policy, Travel Policy</span></li> <li style="text-align: left;"><strong>Retirement Benefits - </strong><span style="font-weight: 400;">Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment&nbsp;</span></li> <li style="text-align: left;"><strong>Other Benefits - </strong><span style="font-weight: 400;">Higher Education Assistance, Car Lease, Salary Advance Policy</span></li> </ul> <p style="text-align: justify;"><strong><em>Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe <a href="https://blog.phonepe.com/tagged/people" target="_blank">on our blog</a>.</em></strong></p> <p><a href="https://www.phonepe.com/careers/" target="_blank"><strong>Life at PhonePe</strong></a></p> <p><a href="https://www.phonepe.com/press/" target="_blank"><strong>PhonePe in the news</strong></a></p></div></div><div class="divider" role="separator"></div>

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