Accounts Receivable Lead

About Highspot

Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd.

While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets.

About the Role

We are seeking a proactive, detail-oriented Accounts Receivable (AR) Lead to join our global AR team. This role will support core accounts receivable functions—including invoicing, cash application, collections, and AR-related month-end close— serving as a key partner to our AR Manager and the broader Billings and Accounting teams. The ideal candidate has a strong foundation in accounting, excellent communication skills, and a desire to grow into a more senior leadership role over time. This person will play a vital role in helping scale our AR processes as the business continues to evolve and will contribute to cross-functional collaboration across the Order-to-Cash lifecycle. This role will report to the Accounting and Financial Operations Director in India, with day-to-day oversight and functional leadership provided by the AR Manager (India), with functional alignment with the Senior Manager of Revenue Accounting (US).

Responsibilities

• Support global AR reporting tasks, invoicing, cash application, and collections
• Prepare key AR close deliverables including reconciliations, bad debt reserves, and journal entries.
• Support continuous improvement of AR operations, including automation and onboarding enhancements.
• Assist with maintenance and improvements of AR policies (Billings, Dunning, Collections).
• Support internal and external audit requests related to AR processes.
• Monitor aging reports and escalate at-risk accounts to the AR Manager.
• Help meet monthly cash collection and DSO targets. Coordinate with third-party collections agencies on aged accounts.
• Monitor ZoneBilling to ensure accurate billing sync with NetSuite; escalate sync errors as needed.
• Partner with the Billings team and Rev Ops to validate contract terms and billing schedules.
• Collaborate with Sales, Deal Desk, Revenue, and Legal to resolve billing and payment issues.
• Liaise with Sales and customer AP teams to ensure timely payments and issue resolution.
• Maintain and validate customer master data in coordination with Revenue and Billings.
• Contribute to ad hoc projects supporting the Order-to-Cash cycle.

Required Qualifications

• 5+ years of experience in Accounts Receivable or Order-to-Cash operations, preferably in a global or SaaS environment.
• Strong foundational understanding of accounting principles and their application to AR.
• Familiarity with billing systems (ZoneBilling), ERP systems (NetSuite), and reporting tools.
• Proficient in Microsoft Excel; able to manage reconciliations and reporting with accuracy.
• Strong attention to detail, problem-solving skills, and a willingness to take ownership of tasks.
• Collaborative and communicative mindset—able to work cross-functionally with teams like Billings, RevOps, and Accounting.
• Experience with process improvement, documentation, or automation projects is a plus.
• Bachelor's degree in Accounting, Finance, or a related field (Master’s or certification a plus).