Accueil - Customer Experience - Social Media

STATUS: Full-time

SCHEDULE: Monday to Friday - From 8:30 AM to 5:30 PM

START: Immediate

LOCATION: Montreal, Downtown – Place des Arts or McGill metro

SHED is a post-production, visual effects, and animation studio that offers its expertise to advertising agencies, production houses, and the brands they represent. Located in a comfortable and bright space, in an environment that fosters creativity and collaboration, our team of 35 artists and production staff is looking for someone to manage reception, customer experience, and our social media presence.

Main Responsibilities:

• Maintain a presence at the reception
• Greet clients and business partners
• Provide services to clients in the editing rooms (coffee, beverages, snacks, and meals)
• Update our social media accounts (Instagram, Facebook, LinkedIn, Behance)
• Plan, write, and post engaging content
• Manage and engage the online community (respond to messages, interact)
• Monitor performance and adjust strategies
• Handle calls and emails to the @info address and provide relevant information
• Coordinate tasks related to reception, customer experience, and welcoming guests
• Complete purchase reports and expense accounts for administration
• Assist with project coordination tasks
• Be part of the SHED social committee (event coordination)
• Ensure the cleanliness and maintenance of common areas: kitchen, coffee bar, and reception
• Manage stock and inventories, order groceries and office supplies

Desired Skills:

• A warm smile and love for interacting with people
• Relevant experience in customer service, reception, and hospitality
• Strong appreciation for customer service and enhancing the SHED experience
• Excellent command of social media platforms (Meta, LinkedIn, etc.)
• Concise and creative writing adapted for digital formats
• Autonomy, organization, attention to detail, and meticulousness
• Proactive with the ability to support the team
• Proficiency with basic MAC utilities (MS Office, Gmail, etc.)
• Familiarity with Meta Business Suite, Canva, Photoshop (basic knowledge), Premiere
• Comfortable communicating in both French and English, both written and spoken

You are invited to submit your application via the form. We thank all applicants for their interest. However, only those selected for an interview will be contacted.