Application Support Analyst

Company Description

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.

We’re driven by our Group purpose, to power people and possibilities.

Job Description

This Role

The Support Analyst will work with an energetic professional services team and will be responsible for providing solutions to client problems, a mix of simple to complex, to ensure client satisfaction. They will priorities, research, resolve and respond to requests in accordance with set standards. Communicate with team members across the globe concerning work related matters and have a timely awareness of and impact on relevant support issues firm wide. An ideal candidate will demonstrate enthusiasm and a positive attitude.

What you will do:

• Technology: As a market-leading Software as a Service (SaaS) solution, the Support Analyst will be working with cutting edge technology solutions. A strong interest in technology and being passionate about using technology to create value for our clients is a must.
• Client facing skills: A significant portion of day-to-day responsibilities will involve communicating with clients, predominantly via email but also on calls. Strong written and verbal communication skills are required for success.
• Financial services markets: To speak confidently and authoritatively to our clients, the Support Analyst will be able to demonstrate experiences of best practices across the industry.
• Data: Analyzing and understanding client data is an important factor; as such, the Support Analyst must be eager to understand data relationships and the interplay between data and business requirements.

What we offer:

• Competitive compensation and benefits – including allowances, government-mandated benefits, 13th month pay, and performance-based bonuses
• Health and wellness support – HMO coverage from Day 1 (with 2 free dependents), life and accident insurance, mental health support, and medical allowances
• Leave benefits – generous paid time off, special leave types, and observance of all Philippine holidays
• Hybrid work setup and tools – company-issued laptop, work-from-home kit, and flexibility after initial onboarding
• Learning and growth opportunities – access to training, annual salary reviews, internal mobility, and performance rewards

Qualifications

About you:

• 3+ years SaaS working and client relationships with global financial services firms.
• Microsoft Office skills. Any experience with Jira and Support systems.
• Knowledge of and experience of workflow and compliance requirements within the financial services sector
• Fluent in business English, written and spoken. Other languages would be beneficial.

Additional Information

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning.