Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Palo Alto Networks Firewalls

Good to have skills : Network Security Operations

Minimum 2 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage with different stakeholders to gather requirements and provide timely solutions, contributing to the overall efficiency and effectiveness of the systems in place. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for application support. - Provide training and guidance to junior team members on troubleshooting techniques. Professional & Technical Skills: - Must To Have Skills: Proficiency in Palo Alto Networks Firewalls. - Good To Have Skills: Experience with Network Security Operations. - Strong understanding of network protocols and security measures. - Experience in troubleshooting and resolving application issues. - Familiarity with monitoring tools and performance metrics. Additional Information: - The candidate should have minimum 2 years of experience in Palo Alto Networks Firewalls. - This position is based at our Pune office. - A 15 years full time education is required.