Asia IT SSC Leader – User Environment and Support

1 Day ago • 10 Years + • Environment Art

Job Summary

Job Description

This role at Valeo, a global tech company focused on reinventing mobility, is for an Asia IT SSC Leader in User Environment and Support. The leader will define and deploy IT infrastructure standards, manage workstations and helpdesk operations, and consolidate expertise within the Endpoint team. Responsibilities include managing high-complexity problems, interacting with vendors, and driving regional IT projects, contributing to greener and more secured mobility solutions.
Must have:
  • Define Group and Regional standards on specific topics
  • Manage Desktop as a Service and Thinclients
  • Manage Internal IT Quality Tool (e-VIQCT)
  • Deploy Group and Regional infrastructure standards
  • Facilitate synergies between regions
  • Consolidate expertise, manage and train Endpoint team
  • Manage high complexity problems not treated by Helpdesk
  • Interact with vendor expert teams
  • Select and manage Regional outsourcers
  • Define and ensure different levels of service
  • Promote innovation at Regional level
  • Drive regional and country projects
Good to have:
  • Other IT infrastructure topics skills
Perks:
  • Opportunity to join one of the largest global innovative companies
  • Work with more than 20,000 engineers in Research & Development
  • Multi-cultural environment that values diversity and international collaboration
  • Opportunity for career growth with over 100,000 colleagues in 31 countries
  • Business highly committed to limiting environmental impact
  • Ranked number one company in automotive sector for sustainable development

Job Details

Responsibilities:

  • Perimeter: Workstations, Helpdesk
  • As Corporate reference center, define Group and Regional standards on specific topics in line with the Center of Excellence direction.
  • Manage Desktop as a Service , Thinclients
  • Internal IT Quality Tool (e-VIQCT)
  • Deploy Group and Regional infrastructure standards in all sites.
  • Facilitate synergies between the different regions.
  • Consolidate expertise,manage and train the Endpoint team
  • Manage high complexity problems not treated by Helpdesk
  • Interact with vendor expert teams.
  • Select and manage Regional outsourcers.
  • Define & ensure different levels of service.
  • Promote innovation at Regional level.
  • Drive regional and country projects

Past experience

A minimum of ten years of prior IT experience and a robust technical background (e.g., a Master's degree in Computer Science) are required.

Demonstrated ability to manage external vendors and lead intricate, multi-site and/or multi-country projects, ensuring efficient execution and superior quality outcomes.

Skillset

You must have high autonomy, a good understanding of underlying IT concepts, strong motivation to learn, and resourcefulness in proposing adequate solutions to complex problems.

Required transversal and communication skills:

  • Supplier management
  • Project management
  • Budget creation and follow-up
  • Reporting and communication with internal customers
  • Fluent English (Toeic 785 or similar level)

Required technical skills (similar competing technologies also accepted):

  • Help Desk management (Processes, ITIL, Incident, Problem, SLA, Continuous Improvement)
  • Imaging, software deployment, inventory and asset management (Altiris)
  • Endpoint (Laptop, Desktop, Tablets, Thin Clients) hardware
  • Printing (copiers, multifunction devices, ...)
  • Remote control / Remote Access (Beyond Trust, Ivanti VPN)
  • Ticketing Tool (Jira, EaziBI, possibly ServiceNow)
  • Automation Scripting (Powershell)
  • VDI (DaaS - Workspot)
  • Computer Backup (Commvault)
  • Active Directory, GPO
  • File and print servers (Microsoft)
  • Remote Desktop Services (Thin Clients)
  • Anti virus (Trellix , Cortex XDR)
  • Single sign-on solutions (Evidian)

Skills on other IT infrastructure topics are also highly valued.

Job:

IT Infrastructure Engineer

Organization:

Continental IT Infrastructure

Schedule:

Full time

Employee Status:

Regular

Job Type:

Permanent contract

Job Posting Date:

2025-07-29

Join Us !

Being part of our team, you will join:

  • one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development
  • a multi-cultural environment that values diversity and international collaboration
  • more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
  • a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development

More information on Valeo: https://www.valeo.com

Our Story:

Valeo is a global tech company, designing breakthrough solutions to reinvent the mobility industry. We are leader on our businesses, and recognized as one of the largest innovative companies. We offer a large number of job opportunities that are as diverse as they are rewarding. Whether you are a student seeking an internship, a recent graduate, or an experienced professional, you will find an interesting opportunity at Valeo for you!

More information on www.valeo.com

Working at Valeo:

Join Valeo! As part of a global community of passionate people, you will grow and thrive, setting the trend through advanced technologies, for greener, safer, and smarter mobility. All our employees are gathered around our common culture and have everyday the opportunity to #Dare.Care.Share

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About The Company

Valeo is a global tech company, designing breakthrough solutions to reinvent the mobility industry. We are leader on our businesses, and recognized as one of the largest innovative companies. We offer a large number of job opportunities that are as diverse as they are rewarding. Whether you are a student seeking an internship, a recent graduate, or an experienced professional, you will find an interesting opportunity at Valeo for you!

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