Associate Consultant

This Associate Consultant role involves providing application support, focusing on Unix/Java and cloud technologies. Key responsibilities include addressing on-call escalations, conducting root cause analysis, and independently resolving tickets within service level agreements (SLAs). The role requires adhering to quality standards, regulatory requirements, and company policies. The consultant will also contribute to value-added activities like knowledge base updates, training, and coaching. The ultimate goal is to ensure a positive customer experience and achieve high customer satisfaction (CSAT) through first-call resolution and minimal case reopens.