Associate Success Generalist

Scope:

• Handle incoming HR-related queries, requests, and issues raised by employees or managers through ServiceNow
• Prioritize, track, and close tickets in a timely and accurate manner
• Ensures efficient HR service delivery and employee satisfaction

What you will do:

• Manage and resolve HR service requests and transactions through ServiceNow ticketing system.
• Execute and monitor employee lifecycle transactions in Workday, ensuring accuracy and compliance.
• Operate within a global HR shared services model, supporting HR operations across multiple countries.
• Act as a trusted advisor for employees, addressing inquiries and concerns related to HR policies and procedures, and promoting a positive work environment.
• Participate in HR projects and provide operational and analytical support to ensure successful execution.
• Generate reports and analyse HR data to support decision-making and compliance.
• Identify opportunities for process optimization and contribute to continuous improvement initiatives.
• Ensure adherence to SLAs and quality standards in all HR service delivery activities.
• Maintain documentation and SOPs for HR processes and system workflows.
• Manage stakeholder relationships and ensure effective communication and collaboration.
• Track compliance with HR policies, procedures, and regulations.
• Maintain and update the HR knowledge base to ensure accurate and up-to-date information.
• Support onboarding and offboarding processes, ensuring a smooth transition for employees.

What are we looking for:

• Bachelor’s degree in human resources, Business Administration, or a related field.
• 3–5 years of experience in HR operations or shared services, preferably in a global environment.
• Proven experience working in an HR Shared Services model.
• Proficient in Workday HCM and ServiceNow HR Service Delivery modules.
• Experience supporting HR processes across multiple countries is highly preferred.
• Strong analytical skills with proficiency in Excel or other data analysis tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Knowledge of Multiple regions HR compliance and data privacy regulations.
• Experience with process mapping and improvement methodologies.
• Familiarity with reporting tools such as Power BI is a plus.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

About Us

Who are we?

We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise.

What do we do?

Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential. ™ blueyonder.com

“Blue Yonder” is a trademark or registered trademark of Blue Yonder, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder, Inc.