AWS Cloud Engineer III - IN

L3 AWS Support Engineer

Job Description:

As an L3 AWS Support Engineer, you will be responsible for providing advanced technical support for complex AWS-based solutions. You will troubleshoot and resolve critical issues, architect solutions, and provide technical leadership to the support team.

Key Responsibilities:

• Develop, manage, and optimize CI/CD pipelines using tools like Jenkins and Opsera.
• Automate infrastructure provisioning using Terraform and CloudFormation.
• Administer and optimize key AWS services, including EC2, S3, RDS, Lambda, and IAM.
• Strengthen security by implementing best practices for IAM, encryption, and network security (VPC, Security Groups, WAF, NACLs, etc.).
• Design, configure, and maintain AWS networking components such as VPCs, Subnets, Route53, Transit Gateway, and Security Groups.
• Troubleshoot and resolve infrastructure and deployment issues in a production environment.
• Design and implement scalable cloud solutions using AWS services.
• Collaborate with cross-functional teams to align cloud infrastructure with business goals.
• Ensure high levels of security and compliance within AWS environments.

Architectural Oversight:

• Design, implement, and optimize cloud architectures for performance, security, and scalability.
• Conduct Well-Architected Framework reviews.

Complex Troubleshooting:

• Resolve critical issues involving hybrid environments, multi-region setups, and service interdependencies.
• Debug Lambda functions, API Gateway configurations, and other advanced AWS services.

Security:

• Implement advanced security measures like GuardDuty, AWS WAF, and Security Hub.
• Conduct regular security audits and compliance checks (e.g., SOC2, GDPR).

Automation & DevOps:

• Develop CI/CD pipelines using CodePipeline, Jenkins, or GitLab.
• Automate infrastructure scaling, updates, and monitoring workflows.
• Automate the provisioning of EKS clusters and associated AWS resources using Terraform or CloudFormation.
• Develop and maintain Helm charts for consistent application deployments.
• Implement GitOps workflows

Disaster Recovery & High Availability:

• Design and test failover strategies and disaster recovery mechanisms for critical applications.

Cluster Management and Operations

• Design, deploy, and manage scalable and highly available EKS clusters.
• Manage Kubernetes objects like Pods, Deployments, StatefulSets, ConfigMaps, and Secrets.
• Implement and manage Kubernetes resource scheduling, scaling, and lifecycle management.

Team Leadership:

• Provide technical guidance to Level 1 and 2 engineers.
• Create knowledge-sharing sessions and maintain best practices documentation.

Cost Management:

• Implement resource tagging strategies and cost management tools to reduce operational expenses.

Required Skills and Qualifications:

Technical Skills:

• Expertise in CI/CD tools like Jenkins, Opsera, GitLab CI/CD, or AWS CodePipeline.
• Strong experience in Infrastructure as Code (IaC) using Terraform and CloudFormation.
• Knowledge of AWS networking, including VPCs, Route53, Transit Gateway, Direct Connect, Load Balancers, and firewalls.
• Proficiency in security best practices, IAM policies, encryption, and compliance standards.
• Deep understanding of AWS core services and advanced features.
• Strong expertise in AWS automation, scripting (Bash, Python, PowerShell), and CLI.
• Experience with AWS CloudFormation and Terraform.
• Knowledge of AWS security best practices, identity and access management, and networking.
• Capacity Planning: Analyze future resource needs and plan capacity accordingly.
• Performance Optimization: Identify and resolve performance bottlenecks.
• Migration and Modernization: Lead complex migration and modernization projects.

Soft Skills:

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer-focused approach.

Certifications (Preferred):

• AWS Certified Solutions Architect - Professional
• AWS Certified DevOps Engineer - Professional
• AWS Certified Security - Specialty