AWS Support Engineer III
Job Summary
Job Description
As an L3 AWS Support Engineer, you will be responsible for providing advanced technical support for complex AWS-based solutions. You will troubleshoot and resolve critical issues, architect solutions, and provide technical leadership to the support team. Key responsibilities include architectural oversight, designing and optimizing cloud architectures, conducting Well-Architected Framework reviews, complex troubleshooting of hybrid environments and multi-region setups, debugging Lambda functions and API Gateway configurations, implementing advanced security measures like GuardDuty and AWS WAF, conducting security audits, developing CI/CD pipelines, automating infrastructure, and managing EKS clusters. You will also design disaster recovery mechanisms, manage Kubernetes objects, provide technical guidance to junior engineers, and implement cost management strategies.
Must have:
- Advanced AWS support for complex solutions
- Troubleshoot and resolve critical issues
- Architect cloud solutions
- Lead support team technically
- Design, implement, optimize cloud architectures
- Conduct Well-Architected Framework reviews
- Resolve critical issues in hybrid environments
- Debug Lambda functions and API Gateway
- Implement advanced security measures (GuardDuty, WAF)
- Develop CI/CD pipelines
- Automate infrastructure scaling and workflows
- Automate EKS cluster provisioning (Terraform/CloudFormation)
- Manage Kubernetes objects (Pods, Deployments)
- Design and test disaster recovery
- Provide technical guidance to L1/L2 engineers
- Deep understanding of AWS core services
- Strong expertise in AWS automation and scripting
- Experience with AWS CloudFormation and Terraform
- Knowledge of AWS security best practices
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills
Good to have:
- Cost Management
- Capacity Planning
- Performance Optimization
- Migration and Modernization projects
- AWS Certified Solutions Architect - Professional
- AWS Certified DevOps Engineer - Professional
- AWS Certified Security - Specialty
14 skills required
Job Details
Job Description:
As an L3 AWS Support Engineer, you will be responsible for providing advanced technical support for complex AWS-based solutions. You will troubleshoot and resolve critical issues, architect solutions, and provide technical leadership to the support team.
Key Responsibilities:
- Architectural Oversight:
- Design, implement, and optimize cloud architectures for performance, security, and scalability.
- Conduct Well-Architected Framework reviews.
- Complex Troubleshooting:
- Resolve critical issues involving hybrid environments, multi-region setups, and service interdependencies.
- Debug Lambda functions, API Gateway configurations, and other advanced AWS services.
- Security:
- Implement advanced security measures like GuardDuty, AWS WAF, and Security Hub.
- Conduct regular security audits and compliance checks (e.g., SOC2, GDPR).
- Automation & DevOps:
- Develop CI/CD pipelines using CodePipeline, Jenkins, or GitLab.
- Automate infrastructure scaling, updates, and monitoring workflows.
- Automate the provisioning of EKS clusters and associated AWS resources using Terraform or CloudFormation.
- Develop and maintain Helm charts for consistent application deployments.
- Implement GitOps workflows
- Disaster Recovery & High Availability:
- Design and test failover strategies and disaster recovery mechanisms for critical applications.
- Cluster Management and Operations
- Design, deploy, and manage scalable and highly available EKS clusters.
- Manage Kubernetes objects like Pods, Deployments, StatefulSets, ConfigMaps, and Secrets.
- Implement and manage Kubernetes resource scheduling, scaling, and lifecycle management.
- Team Leadership:
- Provide technical guidance to Level 1 and 2 engineers.
- Create knowledge-sharing sessions and maintain best practices documentation.
- Cost Management:
- Implement resource tagging strategies and cost management tools to reduce operational expenses.
Required Skills and Qualifications:
- Technical Skills:
- Deep understanding of AWS core services and advanced features.
- Strong expertise in AWS automation, scripting (Bash, Python, PowerShell), and CLI.
- Experience with AWS CloudFormation and Terraform.
- Knowledge of AWS security best practices, identity and access management, and networking.
- Capacity Planning: Analyze future resource needs and plan capacity accordingly.
- Performance Optimization: Identify and resolve performance bottlenecks.
- Migration and Modernization: Lead complex migration and modernization projects.
- Soft Skills:
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Customer-focused approach.
- Certifications (Preferred):
- AWS Certified Solutions Architect - Professional
- AWS Certified DevOps Engineer - Professional
- AWS Certified Security - Specialty
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