Background Verification Analyst
Job Summary
Job Description
The Background Verification Analyst at Entrata is responsible for accurately executing manual criminal record review processes and developing expertise in consumer rights and disputes. The role involves assisting clients in understanding and utilizing the software and screening report results. Responsibilities include reviewing criminal records to reduce risk, understanding FCRA regulations, meeting deadlines, answering calls and emails, teaching clients the screening process, explaining results, providing updates, assisting peers, and attending training. The role is hybrid and located in Lehi, Utah.
Must have:
- High attention to detail while working at a fast pace
- Ability to learn processes and procedures quickly
- Excellent communication skills
- Ability to follow rules and regulations
- Maintain a professional attitude and work with others
- Handle and de-escalate high-stress conversations
- Willingness to learn and be coached
Good to have:
- Spanish speaking
- Experience working with sensitive information
- Experience having difficult conversations
- Experience in the multi-family housing industry
- Bachelor's degree
Perks:
- Flexible and transparent culture
- Generous vacation time and recharge days
- Comprehensive medical, dental, and vision coverage
- HSA/FSA options and disability benefits
- Access to 401(k) with employer matching
- Wellness initiatives
- Family-centric leave policies
- Entrata Cares programs
- Exclusive Previ cell phone plan discounts
- Bi-annual swag drops
1 skill required
Job Details
Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.
Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in.
Entrata’s Background Verification Analyst is who we rely on to accurately execute the manual criminal review processes and develop expert knowledge of consumer rights and disputes. This person helps our clients understand and successfully utilize our software and screening report results. As part of our Resident Verify team, based in Lehi, UT, this role requires the ability to be a highly motivated, detail-oriented, fast worker, who is organized, with great soft skills, and can adhere to federal and state consumer reporting regulations.
* This is a hybrid position located in Lehi, UT *
Responsibilities will include
- Exercise accurately considerable judgment when reviewing criminal records of applicants to reduce the risk for our customers
- Become an expert in the screening software and understand Fair Credit Reporting Act (FCRA) regulations
- Successfully meet very strict deadlines regulated both by FCRA and our Service Level Agreements
- Be available to answer phone calls and emails both externally and internally
- Teach clients and consumers the next steps in the screening process
- Explain in detail the results of a screening report
- Review all open tasks and provide updates to clients and consumers as they are available
- Provide assistance to your peers and co-workers as needed
- Attend weekly training and team meetings
Minimum Qualifications
- Must demonstrate high attention to detail while working at a fast pace
- Ability to learn processes and procedures quickly
- Excellent communication skills
- Ability to follow rules and regulations
- Maintain a professional attitude and be willing to work with others
- Be able to handle and de-escalate high-stress conversations over the phone
- A willingness to learn and be coached
Preferred Qualifications
- Spanish speaking
- Experience working with sensitive information
- Experience having difficult conversations and telling people no
- Experience working in the multi-family housing industry
- Bachelor's degree
$15.05 - $23.08 an hour
This band covers the full salary range for the role. Your offer within this range will depend on factors like experience, skills, and internal equity.
Level - S2
Benefits:
Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
HSA/FSA options and employer-paid disability benefits provided for eligible employees.
Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.
Family-centric leave policies supporting new parents during significant life events.
Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.
Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
Bi-annual swag drops for employees
Currently, Entrata hires in Arizona, Idaho, Nevada, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, Illinois, and Tennessee for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. If you choose to apply and do not live in one of these states, your application may be reviewed on a case-by-case basis and salary ranges will be provided if required by state law
But members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, Better Together.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.
It’s a great place to work! Will you join us?
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