Background Verification Analyst

Responsibilities will include

• Exercise accurately considerable judgment when reviewing criminal records of applicants to reduce the risk for our customers
• Become an expert in the screening software and understand Fair Credit Reporting Act (FCRA) regulations 
• Successfully meet very strict deadlines regulated both by FCRA and our Service Level Agreements
• Be available to answer phone calls and emails both externally and internally
• Teach clients and consumers the next steps in the screening process
• Explain in detail the results of a screening report
• Review all open tasks and provide updates to clients and consumers as they are available
• Provide assistance to your peers and co-workers as needed
• Attend weekly training and team meetings

Minimum Qualifications

• Must demonstrate high attention to detail while working at a fast pace
• Ability to learn processes and procedures quickly
• Excellent communication skills
• Ability to follow rules and regulations
• Maintain a professional attitude and be willing to work with others
• Be able to handle and de-escalate high-stress conversations over the phone
• A willingness to learn and be coached

Preferred Qualifications

• Spanish speaking
• Experience working with sensitive information
• Experience having difficult conversations and telling people no
• Experience working in the multi-family housing industry
• Bachelor's degree