Business Analyst

We have an opening for an experienced Business Analyst, working with business partners within the Security Organization Information Technology Group. In this role, you will be responsible for analyzing business processes, identifying areas for improvement, and facilitating the implementation of systemic solutions that enhance efficiency and effectiveness. This role involves working closely with stakeholders to gather requirements, document processes, and perform software quality assurance activities to ensure that technology solutions align with business objectives. This position is in the Enterprise Application Services (EAS) division within the Computing Directorate.

This position may offer a hybrid schedule, which includes the flexibility to work from home one or more days per week, after a probationary period. The specifics of the hybrid schedule, including the exact number of days required in the office and virtual work options may vary based on the needs of the team and the organization.

This position will be filled at either the E01.2 or E01.3 level based on knowledge and related experience as assessed by the hiring team. Additional job responsibilities (outlined below) will be assigned if hired at the higher level.

You will

• Partner with stakeholders to provide consultative support on business-led technology initiatives to analyze and document business requirements, user needs and workflow.
• Partner with functional experts to understand and analyze current business processes and workflows, develop alternative approaches, and facilitate implementation of new or enhanced business and technical solutions.
• Perform initial analysis of requests to change, add or enhance existing processes or system functionality, engaging a variety of functional and IT stakeholders as appropriate. Analyze the impacts of change requests, effort needed to implement, and disposition as a bug fix, enhancement, or project with a recommended priority level.
• Conduct assessments of current processes and identify improvement opportunities
• Lead the software change management process to manage project deliverables and maintain technical and business process/project artifacts.
• Develop system test strategies and plans, perform system testing and create and execute test scripts in support of application maintenance tasks and projects. This includes documentation of test results against defined test plans and use cases.
• Provide end user technical support to troubleshoot application issues, assess impact and escalate priority as necessary, follow through to resolution.
• Research and prepare documentation for user guides, training manuals, and process checklists to summarize projects.
• Communicate effectively between functional and technical teams. Provide consultative support to monitor deliverables and track action items.
• Provide cross-functional application support, and other duties as assigned.

Additional essential duties at the E01.3 level

• Collaborate with senior stakeholders to deliver advanced consultative guidance on complex, business-driven technology initiatives, including comprehensive analysis and documentation of intricate business requirements, user needs, and end-to-end workflows.
• Engage with subject matter experts to conduct in-depth analysis of enterprise-level business processes and workflows, architect alternative solutions, and lead the implementation of sophisticated new or enhanced business and technical systems.
• Independently evaluate and triage highly complex requests to modify, expand, or optimize existing processes or system functionalities, coordinating with diverse cross-functional and IT teams. Assess the operational and technical impacts, estimate resource requirements, and determine appropriate classification (bug fix, enhancement, or strategic project) with recommended prioritization.
• Execute thorough assessments of current-state processes, leveraging advanced methodologies to identify and quantify opportunities for significant process improvement and operational excellence.
• Direct and oversee the software change management lifecycle, ensuring rigorous control of project deliverables, and maintaining comprehensive technical, business process, and project documentation.
• Design and implement robust system test strategies and detailed test plans; lead system testing efforts, develop and execute complex test scripts, and meticulously document results in alignment with predefined test plans and use cases.
• Serve as a senior technical resource for end users, providing expert-level troubleshooting for application issues, conducting impact assessments, escalating and prioritizing critical incidents, and ensuring timely resolution.
• Author and maintain high-quality technical documentation, including user guides, training materials, and process checklists, to support project implementation and knowledge transfer.

Qualifications

• Ability to obtain and maintain a US DOE Q-level security clearance which requires U.S. Citizenship.
• Bachelor’s degree in business administration or technology area or the equivalent combination of education and related experience
• Extensive experience analyzing business processes and systems to identify efficiencies and help streamline operations.
• Familiarity with performing data analysis, developing metrics to assess functional performance and usage of report information to continually improve reporting capabilities
• Demonstrated organizational skills through effective project coordination, time management, and resource allocation, resulting in improved workflow efficiency and successful completion of multiple projects within deadlines.
• Proficient communications skills to interact effectively with multidisciplinary team members and negotiation skills to successfully influence outcomes.
• Experience developing business process documentation and training materials.
• Experience writing test plans and conducting test cases for system implementations, upgrades, or enhancements.
• Experience working effectively both independently and as a member of a team

Additional qualifications at the E01.3 level

• Significant experience analyzing current business processes and systems for efficiencies, and streamlining of operations
• Strong communications skills to interact effectively with multidisciplinary team members and negotiation skills to successfully influence outcomes.

Desired Qualifications

• Familiarity or experience working with LLNL policies and procedures, as well as with Security Applications, is preferred.
• High proficiency with MS Office Suite: Word, Excel, Outlook, PowerPoint, Project, OneDrive, SharePoint, Teams and Visio
• Experience with Atlassian products, JIRA and Confluence and WordPress web application
• Project management experience preparing project plans including task estimation, dependencies, and deployment schedules including interacting with internal resources to complete required project activities.
• Knowledge and understanding of software development life cycle, project management methodologies and quality assurance practices.

Additional Information

Position Information

This is a Career Indefinite position, open to Lab employees and external candidates.

Security Clearance

This position requires a Department of Energy (DOE) Q-level clearance. If you are selected, we will initiate a Federal background investigation to determine if you meet eligibility requirements for access to classified information or matter. Also, all L or Q cleared employees are subject to random drug testing. Q-level clearance requires U.S. citizenship.

Pre-Employment Drug Test

External applicant(s) selected for this position must pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

Wireless and Medical Devices

Per the Department of Energy (DOE), Lawrence Livermore National Laboratory must meet certain restrictions with the use and/or possession of mobile devices in Limited Areas. Depending on your job duties, you may be required to work in a Limited Area where you are not permitted to have a personal and/or laboratory mobile device in your possession. This includes, but not limited to cell phones, tablets, fitness devices, wireless headphones, and other Bluetooth/wireless enabled devices.

If you use a medical device, which pairs with a mobile device, you must still follow the rules concerning the mobile device in individual sections within Limited Areas. Sensitive Compartmented Information Facilities require separate approval. Hearing aids without wireless capabilities or wireless that has been disabled are allowed in Limited Areas, Secure Space and Transit/Buffer Space within buildings.

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