Business Systems Analyst - SAP Quote to Cash

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Summary:

The Business Systems Analyst will leverage strong technical knowledge in the SAP Quote to Cash cycle to deliver exceptional operational support to Illumina's Commercial Organization. This role is pivotal in implementing, enhancing, and aligning SAP-based solutions with commercial business processes, driving continuous improvement, standardization, and best practices across our global teams.

Key Responsibilities

• Collaborate with the business analysts and business contacts to review and analyze requirements and create functional specifications in a fast-paced environment, global environment
• Ability to provide high quality output and long-term solution designs for a projects, enhancements, and break-fix items.
• Partner with the product owners, development team in the design, testing and deployment of Application and Report Requirements to ensure the solution meets the agreed upon business requirements while creatively leveraging standard SAP capabilities where appropriate.
• Root cause analysis of sustaining issues as well as working with the business analysts to deliver solutions on business process changes.
• General technology support including troubleshooting and resolving day-to-day issues, and root cause analysis of sustaining issues.
• Mindset to offer improvements in our current processes and design.
• Be available for priority one issues as an on-call basis.
• Collaborate effectively with resources working at different geographical locations to accomplish slated objectives.
• Design and Develop software and system support documentation and procedures according to Illumina standards.
• Be an innovator for the team by keeping abreast of SAP technologies and development best practices.
• Independent task handling and providing optimum solutions in partnership with product owners and technical team.
• Perform integration testing with multiple external systems.
• Manage multiple priorities and stakeholder expectations.
• Experience with Agile/Scrum methodology.

Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.

Core Competencies and Skills:

• Strong understanding of SAP Quote to Cash processes (order management, invoicing, pricing, etc.)
• Proven ability to analyze complex business requirements and design effective technical solutions.
• Excellent troubleshooting, problem-solving, and root cause analysis skills.
• Effective communicator—able to translate technical concepts into business terms, and vice versa.
• Experience in process improvement and driving efficiencies within technical and business workflows.
• Ability to manage multiple priorities and adapt quickly to shifting demands.
• Collaborative mindset with the ability to build productive relationships at all organizational levels.
• Self-directed and able to independently manage day-to-day deliverables.
• Strong documentation and procedural writing skills.

Scope of Responsibilities:

• Applies company policies and procedures to resolve a variety of issues.
• Determines a course of action based on guidelines. Modifies processes and methods as required.
• Works on assignments of moderate scope where problem solving requires application of learned techniques.
• Builds productive working relationships internally and externally.
• Provides standard professional guidance and collaborates to resolve mutual problems.
• Works autonomously and receives little instruction on day-to-day work/new assignments.
• Exercises judgment within defined procedures and practices to determine appropriate action.

Experience/Education:

Education:

• Requires a bachelor's degree or an advanced degree without experience, or equivalent work experience.
• SAP certificate in Order to Cash, preferred but not required.

Experience:

• Minimum of 2 years’ experience in a Business Systems Analyst or similar technical/business role, preferably supporting SAP QTC or related business process automation.
• Experience working in a dynamic, global, and cross-functional environment.
• Demonstrated proficiency with Agile/Scrum methodologies.

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.