CAD/RMS System Manager

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

The VSS Field Support team is dedicated to supporting public safety agencies worldwide. Our mission is to provide cutting-edge technology and innovative tools, empowering customers to make faster, smarter, and safer decisions. Join our collaborative team to administer a wide range of public safety software products, making a direct impact on community safety. Grow professionally, work with cutting-edge technology, and be at the forefront of the public safety sector. Together, we can empower agencies to respond effectively and safeguard communities.

Job Description

Preferred candidates will be within commuting distance of the Oakland Police and Fire departments. However, remote candidates residing within [Region - e.g., the state of California, Western United States] will also be considered.

Responsibilities of the CAD/RMS System Manager include, but are not limited to:

• Provides tailored technical customer operations support
• Develops strategies for implementing operational efficiencies by reviewing workflows, procedures, and performance
• Executes customer operations policies and procedures
• Builds and maintains positive, effective, and mutually beneficial working alliances with customers
• Initiates problem-solving action and follows through to resolution
• Performs root-cause analysis of problems to formulate and recommend improved alternative operations
• Leads process improvement initiatives

Qualifications:

• Minimum of a high school diploma or equivalent required, Bachelor's degree preferred
• 3+ years of IT or public safety experience
• 3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)
• 3+ years of Public Safety Applications experience involving CAD/Mobile, and other emergency 911 center equipment greatly preferred
• Proven track record working with or deploying enterprise hardware and software solutions; HP preferred
• Experience creating positive working relationships with customers and application end users.
• Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.
• Excellent verbal and written communication skills.
• Comfortable working both alone and in a team environment.
• Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)
• Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)
• Experience with Public Safety Applications including CAD and Mobile
• Ability to troubleshoot application system issues including hardware, network and third-party components
• High School Diploma or equivalent, Bachelor's degree preferred

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $100,000-$110,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

• Minimum of a High School Diploma
• 3+ years of Public Safety Applications experience or 3+ years of IT experience.
• Must be able to obtain background clearance as required by government customer
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.