Card Room Dealer

1 Day ago • All levels

Job Summary

Job Description

Grosvenor Casino is a leading operator in the UK, offering high-quality gaming and leisure experiences with a commitment to safer gambling. The company seeks a Card Room Dealer to deal poker games efficiently and precisely while entertaining players. The role involves welcoming customers, embodying company values such as service and teamwork, and providing an excellent customer experience. Responsibilities include maintaining immaculate technical standards in dealing, chip handling, and rule enforcement, interacting positively with customers, and ensuring game security and regulatory compliance. The ideal candidate will have a positive attitude, hospitality experience, and a passion for customer service.

Must have:

Positive attitude
Hospitality experience
Fanatical about customer experience
Ability to collaborate
Comfortable with change
Good interpersonal skills
Conflict resolution skills
Immaculate technical standards in dealing
Maintain game security
Comply with regulations

Good to have:

Previous experience as a poker dealer

2 skills required

2 skills required for this role

Add these skills to join the top 1% applicants for this job

team-management

communication

Job Details

Company Description

Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.

At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team.

Job Description

Dealing a successful and entertaining poker game is more about people than cards. Yes you will deal both tournament and cash games in an efficient precise way, but more than that you will be entertaining the players at that table.

You’ll need to know the rules and provide a professionally dealt game of poker, be efficient and precise, but the trick is doing all of this with style in a way that makes for a memorable guest experience.

You will;

Welcome customers warmly in to the business
Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
Work with your colleagues to provide efficient and dynamic service
Deliver an excellent quality experience by evaluating individual needs and acting upon this information
Communicate effectively with colleagues and card room supervisor
Create an environment of community and fun
Show immaculate technical standards in dealing, chips skills, bet calculation and enforcing the rules of the game.
Interact with customers in a range of ways that is consistent with their experience and ability in the game
Maintain the security of the game, cash and assets
Ensure you proactively comply with all regulation, particularly for licensing conditions, and safer gambling

Qualifications

Positive attitude
Experience of working successfully in a hospitality role
Previous experience working as a poker dealer (Preferred)
Fanatical about delivering unrivalled customer experience
Ability to collaborate with the wider business
Comfortable with change and ability to embrace new ways of working
Good interpersonal skills and conflict resolution
Must be able to work shifts at any time of the day, including weekends and bank holidays.