Client Partner, Mid-Market (Services)

2 Months ago • 4-7 Years • $102,400 PA - $143,400 PA

Job Summary

Job Description

The Client Partner will be responsible for forming relationships with key brands and ensuring they meet their business objectives using Reddit's advertising suite. This includes collaborating with clients to deliver Reddit solutions, identifying additional opportunities, creating long-term partnerships, taking ownership of the book of business, and communicating feedback to improve sales processes. They will proactively manage relationships, construct business plans, educate new clients, and leverage data for strategies. The role involves meeting deadlines, acting as an internal lead, owning client meetings, and providing strategic advice. The Client Partner will also shape the ads product roadmap, provide thought leadership, mentor team members, and collaborate with other partners to achieve client and business goals. This is a detailed description that highlights the key responsibilities of the role.

Must have:

4-7 years of digital media experience, including 1-3 in sales.
Experience managing relationships with C-level executives.
Deep industry expertise in specific verticals and solutions.
Existing relationships within the agency and client space.
Subject matter expertise in social media and native advertising.
Experience building long-term account growth strategies.
Demonstrated top-performer achievement against sales targets.
Ability to lead special projects.
Ability to manage and scale a book of business greater than 20 accounts.
Positive outlook, team player.
Motivated self-starter who thrives in unstructured environments.
BA / BS degree or equivalent work experience.

8 skills required

8 skills required for this role

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revenue-growth

cross-functional

growth-strategies

team-player

forecasting-budgeting

game-texts

quality-control

construct

Job Details

Reddit is a community of communities. It’s built on shared interests, passion, and trust and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 101M+ daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit redditinc.com.

We're looking for a sharp, positive, and motivated self-starter to join our Mid-Market team in San Francisco! In addition to laying the foundation of the team, the Client Partner will be responsible for forming relationships with key brands and ensuring they meet their business objectives using Reddit's advertising suite.

Please note that this role is required to work in-person from our SF office 1-2 days per week.

Core Responsibilities:

Collaborate with existing clients to deliver Reddit solutions that help achieve those customers’ marketing and business goals
Identify areas of additional opportunity within existing client relationships, including new lines of business, and move them through to close
Collaborate with Account Managers to create long-term, mutually beneficial partnerships between your customer base and Reddit
Act as the CEO of your book of business, and take full ownership of strategic bets, revenue forecasting, and ensuring operational rigor
Communicate feedback on our sales processes, narratives, and products to advocate for customers and improve the team's effectiveness and efficiency
Proactively manage and deepen relationships with existing advertising partners, both with agencies and directly with clients to drive year-over-year revenue growth
Proactively construct upfront and joint business plans with top clients
Establish mutually beneficial relationships with new clients, educating them on Reddit and the Reddit ads platform
Leverage agency and client direct relationships to identify new buyers of Reddit advertising products
Leverage data from internal and external sources to inform client strategies and pitch proposals
Consistently meet deadlines for all projects, ensuring that clients receive the highest level of customer service
Act as an internal lead by actively volunteering in team meetings and Reddit special projects
Own client meetings from agenda to final presentation, instilling confidence and setting all interactions up for success by appropriately setting client expectations, identifying outcomes, and communicating clear next steps
Act as the primary point of contact for clients to communicate major platform updates, releases, changes, and/or opportunities that will deepen or expand the relationship
Provide strategic, proactive, and consultative advice to clients in order to uplevel and grow the relationship
Persistently explore and uncover the needs of your clients, leveraging deep product knowledge to align their goals with new and unique opportunities on the platform
Shape Reddit’s ads product roadmap by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders
Provide thought leadership and act as a Reddit evangelist with partners and at industry events
Share your industry, client, and product expertise by mentoring and training other team members
Collaborate closely with other Client Partners and Account Managers to craft a cohesive strategy across shared accounts
Build and leverage deep internal relationships, both within your direct team and cross-functionally, working together to deliver on client and business goals

Qualifications:

4-7 years of experience in digital media with at least 1-3 years of experience in sales
Proven experience managing relationships up through C-level executives
Deep industry expertise in specific verticals, product types, and/or measurement solutions
Deep existing relationships within the agency and client direct space
Subject matter expertise in the social media landscape and native advertising
Experience building and executing long-term account growth strategies
Demonstrated top-performer achievement against sales targets
Ability to lead special projects
Ability to manage and scale a book of business greater than 20 accounts
Positive outlook, team player
Demonstrated high achievement against sales targets
Motivated self-starter who thrives in unstructured environments
BA / BS degree or equivalent work experience