Job Description
The Client Trade Support team member will support and expand Jane Street's client-facing trading businesses. Responsibilities include monitoring trading infrastructure in real-time, collaborating with trading desks and technologists to address issues, working with developers to enhance offerings, guiding new counterparties through onboarding, and serving as the primary contact for various client inquiries such as technical questions, order handling, clearing, settlement, data queries, and troubleshooting. The role requires a proactive approach and a focus on providing excellent customer service.
Must Have:
- 2+ years of experience in electronic equity or options execution
- Comfortable operating in a Unix environment
- Customer service mindset with strong client-facing skills and experience
- Experienced with installing, administering, and supporting FIX connectivity
- Hold a sense of responsibility, ownership, and urgency
- Able to perform and prioritize under pressure
- Organized with excellent attention to detail
- Thrive in a team-centric environment
About the Position
We’re looking for a Client Trade Support team member to help support and grow Jane Street’s client-facing trading businesses. Specifically, you will assist our low-touch equities and options businesses in various ways, including:
- Monitoring the real-time health of our client-facing trading infrastructure
- Working with trading desks and technologists to understand and react to issues that arise throughout the day
- Working with developers to identify and prioritize internal and external projects that enhance our offering
- Shepherding new counterparties through the onboarding process
- Acting as the first point of contact for a wide range of client issues, including technical questions, real-time order handling, clearing and settlement inquiries, data queries, and general troubleshooting
About You
- 2+ years of experience in electronic equity or options execution
- Comfortable operating in a Unix environment
- Possess a customer service mindset with strong client-facing skills and experience
- Experienced with installing, administering, and supporting FIX connectivity and related applications
- Hold a sense of responsibility, ownership, and urgency for the work you do
- Able to perform and prioritize under pressure
- Organized with excellent attention to detail
- Thrive in a team-centric environment
If you're a recruiting agency and want to partner with us, please reach out to agency-partnerships@janestreet.com.
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