Community Manager (1st party IP)

Community Manager Team17 (1st Party IP)

📍Hybrid (We have offices in Manchester, Wakefield & Nottingham)

Grow, improve and influence Player Experience with one of Team17’s flagship Live Service 1st Party game titles 

We are looking for an experienced Community Manager to lead and implement the community and influencer strategy against one of our top performing 1st Party IP game titles. This person will nurture and grow the community as well as lead the relationship with key influencers against the assigned title, across multiple platforms and touchpoints. This role sits within our established Community Team, where you will be working as the sole CM for one of our flagship titles.

What you will do  

• Be the key point of contact for the community and influencers on the assigned IP. 

• Create and deploy a robust and engaging social media content calendar for the title, alongside a regular cadence of community engagement.  

• Develop and manage the community strategy for assigned 1st Party IP as we continue to nurture it. 

• Collect, evaluate and disseminate community feedback to all relevant stakeholders, helping to identify key areas of focus to improve engagement, retention and widen appeal. 

• In conjunction with our Influencer relations Lead, lead and manage the relationship with key influencers on the title. Maintain regular communication and provide them with the necessary tools / information to generate engaging content and spread positive word of mouth to the community.  

• Act as an ambassador for the title both  internally and online, quickly developing an in-depth understanding of the game. 

• Develop engaging community specific content, delivered through inventive channels to keep the community engaged and excited about what’s to come for the game. 

• Work in close collaboration with our Franchise Director to ensure we are aligned with key stakeholders across the franchise. 

How will you do it  

• Through your demonstrable community management experience having built, developed and maintained impassioned, vibrant communities. 

• Via your prior management of live service titles, developing inventive and meaningful campaign strategies that have driven demonstratable success. 

• With a data driven approach to track, measure and feedback on social analytics, adapting plans or approaches to ensure campaigns deliver the best results possible, identifying key learnings for the future and communicating with key stakeholders on a regular basis through reporting and answering questions. 

Your Day-To-Day 

Create strategy to deliver success and achieve buy-in from key stakeholders. 

Identify and implement tactics to deliver against the strategy. 

Help refine and maintain a consistent and robust engagement schedule across social media and community platforms. 

Regularly report on progress / community and influencer sentiment and course correct where necessary. 

Build a strong relationship with the developer to help optimise the game and delight our players 

Be a part of key meetings and presentations. 

Build a strong relationship with our key influencers through regular comms and facilitate periodic meetings to present future roadmap and developer Q&As. 

Support the curation of user feedback across all platforms. 

Respond to player issues in a timely manner and work closely with the Customer Support team to help manage issues and communicate with them. 

Manage the relationship with server owners, responding to their enquiries and maintaining an understanding of GSP service statuses. 

Identify and recommend content or community resources that the players would find valuable – work with the teams to produce. 

What You'll Need 

Proven experience as a Community / Influencer Manager on a successful Live Service Game IP. 

Track record of setting community strategy and delivering against it with successful results. 

Demonstratable success in turning negative sentiment into positive and ability to effectively manage a crisis situation. 

Calm and professional communication style with experience of communicating at all levels with confidence. 

Resilient personality through experience of managing a challenging community. 

Solution focused mindset. 

Creative with experience of knowing how to optimise content for different platforms and audiences. 

Experience of working across multiple gamer-centric platforms, including Steam, Discord, and Reddit 

Ability to monitor trends and take advantage of new emerging channels and platforms 

Ability to prioritise tasks and work through issues, dealing with those with the biggest impact first and foremost. 

Understanding of server hosting (bonus) 

Working knowledge of Adobe products for image and video editing. 

The Interview Process 

The interview process for the Community Manager role is made up of 2 stages: - 

First interview (45-60 minutes) – An introduction to yourself and understanding of your background and experience to date in relation to the role. In return, we’ll provide a full overview of the role and project details, along with answering any questions you have. 

Second interview (60 minutes) – Technical and situational-based interview along with understanding your future aspirations and team-fit. There will also be an exercise to complete at this stage.  

Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact: simon.halkyard@team17.com. Prior to interview we will supply you will some of the questions that will be asked of you in advance to support your preparation. We will also establish with you how you prefer feedback. Phone, Teams call or Email. 

Your salary & Benefits… 

• Bonus Scheme 

• Pension 8% matched 

• 25 days holiday 

• Private medical insurance, including pre-existing conditions 

• Reduced Dental scheme. 

• Free £1000 in shares upon joining – these take 3 years to vest 

• Share save scheme 

• 4x life insurance 

• Console loans up to £500 

• Subsidised gym membership 

Find out more about us: 

Check out our Careers portal, where you can take VR compatible tours of our offices and meet our teams: Team17 Your World 

Join our Team17 Careers Discord channel, find out more about our work communities and access interview support: https://discord.gg/2TKExVgM 

Team17 is an equal opportunities employer with a commitment to building a diverse workforce, representative of the world we live and game in! 

Accessibility is at the heart of our games and we reflect that in how we operate as a business. Should you require adjustments or flexible arrangements to interview, or take up a role at Team17, please let us know in the notes section of your application and we will accommodate to the best of our ability.