Job Description
We are seeking an experienced SharePoint SSE Portal Developer to design, develop, and maintain enterprise-level self-service portals utilizing SharePoint Online and Microsoft 365 technologies. The successful candidate will possess a robust foundation in SharePoint Framework (SPFx), Power Platform, and front-end development, with a primary emphasis on enhancing user experience and implementing automation. Responsibilities include adhering to quality standards, regulatory requirements, and company policies; ensuring positive customer satisfaction through First Call Resolution and minimizing rejected resolutions; contributing to proposal creation for service improvement plans; independently resolving tickets and meeting team SLAs; providing L3 support for escalations and managing incidents and problems; and engaging in value-adding activities such as knowledge base management, training new hires, coaching analysts, and participating in hiring processes.
Good To Have:
- Contribute to proposals for service improvement
- Knowledge base update and management
- Train freshers and coach analysts
- Participate in hiring drives
Must Have:
- Design, develop, and maintain self-service portals
- Strong background in SharePoint Framework (SPFx)
- Proficiency in Power Platform
- Front-end development skills
- Focus on user experience and automation
- Adhere to quality standards and policies
- Ensure positive customer experience
- Independently resolve tickets and meet SLAs
- Provide L3 support and incident/problem management
Job description:
We are looking for an experienced SharePoint SSE Portal Developer to design, develop, and maintain enterprise-grade self-service portals using SharePoint Online and Microsoft 365 technologies. The ideal candidate will have a strong background in SharePoint Framework (SPFx), Power Platform, and front-end development, with a focus on user experience and automation.
- To adhere to quality standards, regulatory requirements and company policies
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
- To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
- To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
- To provide support for on call escalations /L3 level support and doing incident & problem management
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.
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