Job Summary
Job Description
This Consultant role in North Carolina requires 4.5-8 years of experience, focusing on Network Data. Candidates need a Bachelor's degree in IT or equivalent with CCNA, CCNP R&S, or CCNP SP certification. The role demands strong knowledge of OSI layers 1-7, LAN, WAN, SDWAN, and hands-on experience with enterprise routers, switches, Palo Alto, and Juniper SRX devices. Excellent communication and customer service skills are essential, with a willingness to work 24/7 rotational shifts.
Must have:
- Bachelor degree in IT or equivalent
- Active certification of either CCNA, CCNP R&S, or CCNP SP
- Strong working knowledge of OSI layers 1-7
- Ability to apply analytical and troubleshooting skill sets to solve moderately complex problems across all networking disciplines
- Solid understanding of LAN, WAN and SDWAN concepts (including wireless LAN)
- 3 to 6 years of hands-on experience supporting enterprise class routers, switches in a global network environment
- Working experience with common network security practices, standards and troubleshooting
- Working experience with Troubleshooting Pala Alto devices for routing and tunnel setups
- Working experience with Juniper WAN and all SRX products
- Excellent communications skills
- Ability to deliver results under pressure
- Strong customer service skills
- Ability to interface successfully with both technical and non-technical contacts
- Willingness to work 24*7 rotational Shifts and flexible hours
Perks:
- Performance-based bonuses
- Medical insurance
- Dental insurance
- Vision insurance
- Pharmacy
- Life insurance
- Accidental death & dismemberment insurance
- Disability insurance
- Employee assistance program
- 401(k) retirement plan
- 10 days of paid time off per year
- 10 paid holidays per year
3 skills required
Job Details
Minimum Qualifications:
- The successful candidate will possess a Bachelor degree in IT or the equivalent and have an active certification of either CCNA, CCNP R&S, CCNP SP.
- Candidates should have a strong working knowledge of OSI layers 1-7, with the ability to apply analytical and troubleshooting skill sets to solve moderately complex problems across all networking disciplines.
- Candidates must possess a solid understanding of LAN, WAN and SDWAN concepts (including wireless LAN) plus an average of 3 to 6 years of hands-on experience supporting enterprise class routers, switches in a global network environment using common network security practices, standards and troubleshooting.
- Candidate must possess working experience with Troubleshooting Pala Alto devices for routing and tunnel setups.
- Candidates must possess working experience with Juniper WAN and all SRX products.
- Candidates must possess excellent communications skills and be able to deliver results under pressure.
- Technical engineers work directly with our customers, and therefore engineers must have strong customer service skills and the ability to interface successfully with both the customer’s technical and non-technical contacts, Account teams and various other groups involved in the delivery of service to the end customer.
- Willing to work 24*7 rotational Shifts and flexible hours on weekdays, weekends and holidays as required.
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