Consultant - ResidentVerify

Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.

Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in.

If you’re a self-motivated, highly accountable, tech-savvy, individual with great attention to detail, you might be the person we’re looking for! Entrata’s Consulting department is seeking a Consultant to successfully configure our customer’s Entrata software.

As a Consultant, you will guide our clients through their first days with Entrata post-sale. You will understand their objectives and goals and consult them on how they can best set up the Entrata software for their business success. A Consultant is expected to master Entrata's suite of products to effectively consult with the customer on what is best for them and their business. Your ability to successfully become a subject matter expert and effectively consult clients on how to best use Entrata will determine your success in this role.

Department Mission Statement

As a Professional Services Department, we are dedicated to gaining confidence and trust with our customers. We work as a team to deliver world-class customer experiences through our commitment to quality and uncompromising excellence. Our processes foster an environment that establishes ownership and accountability; our people are empowered to solve problems and complete projects accurately and timely.

Internal Responsibilities:

• Maintain the status of an Entrata subject matter expert
• Learn what property management industry success is
• Understand what a successful consulting experience must look like for each customer
• Create strong effective working relationships with other implementation project team members
• Suggest areas where the consulting process can be improved

Customer Project Responsibilities:

• Implement Small Market Business and Mid-Market customers
• Identify customer’s true business goals and objectives
• Create plans to successfully meet those goals and objectives through the consulting journey
• Consult the customer on system configuration to best meet their goals
• Gain trust from customers that the Entrata configuration will optimize their business and be able to effectively demonstrate this
• Resolve customer concerns while building their confidence in Entrata
• Inform other project members on system configuration to ensure a seamless customer experience
• Deliver resources to the customer for long-term system adoption
• Provide clear handoffs to long-term customer stakeholders
• Account for the long-term success of customers on Entrata

Minimum Qualifications:

• 5 years related Entrata or SaaS consulting experience
• Bachelor’s degree
• Solid understanding of the Google Suite of products
• Excellent communication and customer service skills
• Ability to work independently
• High attention to detail
• Strong critical thinking and problem-solving capabilities
• Insatiable thirst for knowledge and learning
• Exposure to multi-family / proptech or related industry verticals
• Previous property management experience is a plus