Controls and Process Operations Manager
Job Summary
Job Description
This role focuses on strengthening OKX US' first line of defense by collaborating with internal departments and centralized teams to drive risk management, process improvements, and ensure control performance is robust. The position is key in ensuring the company meets regulatory requirements and to enhance the organizational maturity needed to sustain the business's growth and integrity while embedding nonfinancial risk management within operational processes. The Controls and Process Operations Manager will act as a central point of contact for all first-line defense risk management and control activities, identify and implement process improvements, provide support to local departments, lead control optimization initiatives, facilitate reporting to senior management and the board, enhance cross-functional coordination, and facilitate the coordination between product, risk, and legal.
Must have:
- 3+ years of operations/process management experience.
- Proven track record in high-growth organizations.
- Ability to manage complex processes and compliance.
- Familiarity with governance frameworks and risk management.
- Collaborative mindset with internal teams.
- Exceptional organizational and communication skills.
- Comfortable in a fast-paced environment.
Perks:
- Competitive total compensation package
- L&D programs and Education subsidy
- Various team building programs and company events
- Wellness and meal allowances
- Comprehensive healthcare schemes
7 skills required
Job Details
Who We Are
About the Opportunity
This role focuses on strengthening OKX US' first line of defense by collaborating with internal departments and centralized teams to drive risk management, process improvements, and ensure control performance is robust. The position is key in ensuring the company meets regulatory requirements and to enhance the organizational maturity needed to sustain the business's growth and integrity while embedding nonfinancial risk management within operational processes.
What You’ll Be Doing
- Act as a central point of contact for all first-line defense risk management and control activities, coordinating between internal departments and centralized teams to ensure effective risk mitigation strategies.
- Identify, develop, and implement process improvements to drive operational efficiencies while addressing risks, aligning with industry best practices for first-line risk management.
- Provide hands-on support to local departments in documenting, executing, and refining internal controls, ensuring alignment with regulatory requirements.
- Lead control optimization initiatives by continuously evaluating control activities for potential enhancement opportunities to align with the evolving business landscape and regulatory requirements.
- Facilitate regular risk and control performance reporting to senior management and the board, ensuring transparency on control effectiveness and emerging risks.
- Enhance cross-functional coordination by collaborating with second and third lines of defense (Risk Management, Compliance, and Internal Audit) to ensure alignment on control requirements, while maintaining a focus on first-line responsibilities.
- Facilitate the coordination between product, risk, and legal to ensure that governance processes are adhered to in the development of new offerings.
- Automation and data analytics to improve risk identification, monitoring, and reporting, leveraging automation where appropriate.
- Develop and implement policy and procedures.
What We Look For In You
- 3+ years of experience in operations, process management, or governance in a regulated environment (e.g., fintech, crypto, SaaS, financial services).
- Proven track record of working in scalable, high-growth organizations where operational workflows and processes are evolving rapidly.
- Strong ability to manage complex processes and ensure compliance and operational efficiency across cross-functional teams.
- Familiarity with governance frameworks, risk management processes, and compliance procedures.
- Collaborative mindset with the ability to work closely with multiple internal teams (risk, product, legal, vendor management) to ensure alignment and successful process execution.
- Exceptional organizational and communication skills, with the ability to manage multiple tasks, drive improvements, and escalate issues as needed.
- Comfortable working in a fast-paced, ever-changing environment, and taking the initiative to drive improvements in governance and controls.
Perks and Benefits
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- Wellness and meal allowances
- Comprehensive healthcare schemes for employees and dependants
- More that we love to tell you along the process!
OKX Statement:
OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- The salary range for this position is $159,000 - $190,000
- The salary offered depends on a variety of factors, including job-related knowledge, skills, experience, and market location. In addition to the salary, a performance bonus and long-term incentives may be provided as part of the compensation package, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via OKX internal or external careers site.
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About The Company
OKX is a world-leading digital asset exchange, providing advanced financial services to traders worldwide leveraging blockchain technology. Our platform offers spot & derivatives trading helping traders optimize their strategy. It provides a safe, reliable and stable environment for digital assets trading via web interface and mobile app by adopting GSLB, and distributed server clusters. We believe blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to achieve something that changes the world and never stop to innovate and improve on our customer experience.
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