CPQ Analyst
Job Summary
Job Description
WebMD is seeking a CPQ Analyst to support pricing operations and manage Sales Operations requests. This role involves maintaining and optimizing CPQ systems, ensuring pricing accuracy, and efficiently routing sales-related inquiries. The analyst will collaborate with Sales, Finance, Legal, and Product Marketing teams to enhance operational efficiency. Key responsibilities include improving CPQ processes, pricing rules, approval workflows, and bundles; supporting quote accuracy and system updates; triaging and routing Sales Ops requests; providing support and creating self-service resources; tracking request volume and process metrics; and collaborating on quote-to-cash improvements and documentation.
Must have:
- 2-4 years in Sales/Revenue Ops or related roles with CPQ experience
- Strong understanding of pricing, quoting, and sales workflows
- Experience with Salesforce CPQ (preferred) and CRM/ticketing tools
- Excellent communication, problem-solving, and multitasking skills
- Customer-focused with a sense of urgency
Good to have:
- Experience in B2B SaaS or subscription models
- Familiarity with quote-to-cash processes and CPQ configuration
Perks:
- Medical
- Dental
- Vision
- 401(k)
- PTO
- Paid Parental Leave
5 skills required
Job Details
Description
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
Position Summary
WebMD is looking for a CPQ Analyst to support pricing operations and triage Sales Operations requests. This role focuses on maintaining and optimizing CPQ systems (e.g. Salesforce CPQ), ensuring accurate pricing, and routing sales-related requests efficiently. You'll work closely with Sales, Finance, Legal, and Product Marketing to drive operational excellence.
Key Responsibilities
- Maintain and improve CPQ processes, pricing rules, approval workflows, and bundles
- Support quoting accuracy and validate system updates
- Triage and route Sales Ops requests (e.g. Deal Desk, Legal, Invoicing)
- Provide hands-on support and create self-service resources
- Track request volume, response times, and process metrics
- Collaborate on quote-to-cash improvements and process documentation
Qualifications
- 2–4 years in Sales/Revenue Ops or related roles with CPQ experience
- Strong understanding of pricing, quoting, and sales workflows
- Experience with Salesforce CPQ (preferred) and CRM/ticketing tools (e.g. Jira, Zendesk)
- Excellent communication, problem-solving, and multitasking skills
- Customer-focused with a sense of urgency
Preferred
- Experience in B2B SaaS or subscription models
- Familiarity with quote-to-cash processes and CPQ configuration
Job Type: Full-Time
Work Environment: Hybrid / On-Site
Benefits: Medical, Dental, Vision, 401(k), PTO, Paid Parental Leave, etc
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About The Company
The WebMD Health Network includes WebMD, Medscape, MedicineNet, eMedicine, RxList, WebMDRx, Medscape Education, Frontline Medical Communications, MedSims, MediQuality, QxMD, Vitals.com, Jobson Healthcare, and WebMD Magazine. WebMD and our network of sites and mobile applications for consumers help them take an active role in managing their own health and wellness. Medscape and our network of sites and mobile applications for healthcare professionals help them improve their clinical knowledge and practice of medicine. In addition, WebMD Health Services provides customizable health and wellness solutions for employers and health plans that help them improve the health of their employee and plan participant populations.
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