Customer Engagement Representative

Company Description

Aspect (Autism Spectrum Australia) is one of Australia’s largest autism-specific service providers, with one of the biggest autism-specific school programs in the world. A not-for-profit organisation, we work in partnership with people of all ages on the autism spectrum, and their families to deliver evidence-informed solutions that are person-centred, family-focused and customer driven.

At Aspect we recognise a different brilliant®, where we seek to understand, engage and celebrate the strengths, interests and aspiration of people on the autism spectrum.

Job Description

What you will do: To provide timely, positive, high quality and professional customer service on behalf of Aspect. You will undertake a basic assessment of customer needs to advise on process and/or refer them to the appropriate Aspect services.

This is a part-time (3 days/week 9:30am-3pm), permanent role. The salary range for this position is $80-$90k TRP including Super (full time equivalent).

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Qualifications

What you bring:

• Minimum 3 years’ experience in customer service (phone based) or administration.
• Previous experience in disability sector and an understanding of the NDIS preferred
• Demonstrated ability using a customer relationship management database (Salesforce experience an advantage)
• Excellent verbal and written communication – with a focus on concise and effective communication with a positive, professional and respectful tone
• Attention to detail & high level of accuracy.
• Experience handling difficult and sensitive situations.
• Experience handling large volumes of enquires.
• Understanding of the not for profit sector and issues related to service delivery in increasingly competitive environments
• Working with Children Check clearance (NSW)
• National Police Clearance

Additional Information

What we offer:

• Professional Learning opportunities for career advancement
• Salary packaging options to increase your take-home pay
• Hybrid working arrangements, flexibility between the office and home/remote
• Modern workspace with end-of-trip facilities, on the doorstep of Chatswood train and metro station, dining and retail outlets
• Employee referral incentives
• Access to a wide range of discounts through Blue Light Card on everyday purchases
• Discounted membership to fitness facilities through Fitness Passport
• Employee Assistance Program (EAP).

To apply: please include your resume and complete the candidate questionnaire; a cover letter is optional.

Enquiries should be directed to: Melanie Carrier, Customer Engagement Manager at PCS.ServiceCentre.org.au.

Aspect is committed to increasing the number of Autistic staff and providing an inclusive workplace where everyone can feel that they belong. We encourage candidates from all backgrounds including, but not limited to, Aboriginal and Torres Strait Islander Peoples, neurodivergent people, people with a disability, the LGBTQIA+ community and people from culturally and linguistically diverse backgrounds, to apply. We have a range of universal strategies to meet the needs of different people in our hiring processes, and are happy to individualise these.

**Learn more about us: www.autismspectrum.org.au

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