Customer Engineer, Applied AI
Job Summary
Job Description
- 10+ years building integrations (Python, Node.js, Go, Java)
- 10+ years building conversational & contact center apps
- English & Swedish fluency
- Up to 50% travel
- Technical pre-business activity
- Partner community building
- Modern cloud architectures
- Building reusable assets for training
- RFI/RFP experience
- Contact center tech experience (Avaya, Genesys, etc.)
- Cloud Contact Center solutions
7 skills required
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience building integrations using one of more of the following languages: Python, Node.js, Go, or Java.
- 10 years of experience building conversational applications and contact center applications.
- Ability to travel up to 50% of the time, as required.
- Ability to communicate in English and Swedish for this client-facing role.
Preferred qualifications:
- Experience with modern cloud architectures and technologies.
- Experience in building reusable assets like demos and high level architecture as part of training and enablement programs.
- Experience in responding to RFI/RFP.
- Experience with contact center technologies and platforms (e.g., Avaya, Genesys, Cisco, Mitel, Twilio, Liveperson, etc.) or Cloud Contact Center solutions.
About the job
The Customer Engagement Suite with Google Applied AI delights customers with an end-to-end application that combines our most advanced conversational AI, with multi-modal and omnichannel functionality to deliver exceptional customer experiences at every touch-point.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Conduct technical pre-business activity in establishing technical viability and fit for the customers with the Applied AI suite (e.g., Including Conversational Agents, Agent Assist, Conversational Insights and Google Contact Center AI Platform (CCaaS), etc.).
- Build and nurture a community of AI partners and practitioners for Applied AI across EMEA.
- Reflect the feedback of EMEA customers, partners, and the field to influence product direction.
- Partner closely with Customer Engineering leaders, Product leaders, business strategy, Developer Advocates and executive leadership to execute the Applied strategy.
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About The Company
A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.
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