Customer Engineering Specialist, Artificial Intelligence
Job Description
- Experience building ML solutions & MLOps frameworks
- Experience building & deploying data & ML pipelines
- Experience with prompt tuning and prototyping
- Knowledge of LangChain, PyTorch, HuggingFace, TensorFlow
- Understanding customer software workloads & cloud migration
- Bachelor's degree or equivalent experience
- 6+ years cloud native architecture experience
- Experience with big data & ML frameworks
- Experience presenting to technical stakeholders
- Work with team to identify and qualify opportunities
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 6 years of experience with cloud native architecture in a customer-facing or support role.
- Experience with big data and machine learning frameworks such as TensorFlow, PyTorch, or scikit-learn.
- Experience engaging with, and presenting to, technical stakeholders and executive leaders.
Preferred qualifications:
- Experience with building Machine Learning (ML) Solutions, Machine Learning Operations frameworks like kubeflow, and leveraging specific machine learning architectures (e.g., deep learning, LSTM, convolutional networks, etc.).
- Experience in building and deploying data and Machine Learning pipelines with an emphasis on automation.
- Experience with prompt tuning and delivering prototypes.
- Knowledge of machine learning programming frameworks such as LangChain, PyTorch, HuggingFace, and Tensorflow.
- Understanding a customer’s existing software workloads and the ability to define a technical migration roadmap to the Cloud reflecting specific customer needs.
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
As a Customer Engineer, you will work with technical business teams as a machine learning subject matter expert to differentiate Google Cloud to our customers. You will help prospective customers and partners understand the power of Google Cloud, explaining technical features, helping customers design architectures, and problem-solving any potential roadblocks. In this role you will work with customers and product development to shape the future of the Artificial Intelligence (AI)/Gen AI platform.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Work with the team to identify and qualify business opportunities, understand key customer technical objections and develop the strategy to resolve technical blockers.
- Provide machine learning to support the technical relationship with Google’s customers, including product and solution briefings, proof-of-concept work, and partner directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
- Recommend integration strategies, enterprise architectures, platforms and application infrastructure required to implement a complete solution using best practices on Google Cloud.
- Travel to customer sites, conferences, and other related events as needed.
