Customer Solution Engineer - Zuora

Zuora is a leading SaaS vendor in the subscription economy, globally supporting customer companies in transforming their business models. Listed on the New York Stock Exchange in 2018, Zuora operates its business in major global cities, centered around its Silicon Valley headquarters in the United States. Over 1,000 employees at Zuora work in a free and innovative environment.

Zuora Japan is one of Zuora's four regions, established in Tokyo in 2015. Our mission is to "support subscription transformation and contribute to strengthening the competitiveness of domestic companies," and we support companies in a wide range of fields, including major SaaS vendors, manufacturing, high-tech, media, utilities, and finance.

About the Solution Consultant / Solution Consultant Position

This position reports to the Solution Consultant Manager for the Japan Region.

Your mission is to work with Enterprise Account Executives to solve business challenges and drive transformation. We are looking for a highly collaborative Solution Consultant (Pre-sales) who can contribute to team results to capture a $40 billion (6 trillion yen) market opportunity. This role involves significant communication with C-level executives and business divisions, offering opportunities to deepen business understanding and experience.

Job Responsibilities

• Be a key strategic partner to the Enterprise Account Executive team and help achieve the team's quarterly sales targets.
• Consult with customers considering a transition to the subscription economy and provide support as a technical problem-solving expert.
• Clearly explain how Zuora's platform can help customers succeed in their business through product demonstrations and technical presentations to C-level executives, executive officers, and directors.
• Create end-to-end specific demonstrations aligned with customer strategic goals.
• Demonstrate technical superiority by differentiating Zuora from competitors and mitigate any concerns that might hinder sales.
• Collaborate with solution architects to approach the overall design.
• Support sales and marketing at field events with product demonstrations and technical expertise.
• Respond to technical elements of RFI/RFP.
• Business trips within the sales region.

Application Requirements

• 3+ years of SaaS pre-sales / sales engineer work experience.
• Proactive attitude to learn and become an expert in the entire quote-to-monetization cycle for enterprises across all sales channels in the subscription economy.
• Excellent presentation skills and the ability to lead discussions with small to large groups within an organization.
• Extensive experience in value selling in business and proficiency in SaaS and cloud technology.
• General understanding of APIs, cloud architecture, and various coding languages (e.g., php, python, JavaScript).
• Native-level Japanese.

Desired Skills and Experience

• Understanding of subscription business models.
• Practical experience with standard cloud platforms (e.g., Salesforce, Hubspot, Kintone, Adobe Marketing Cloud, ServiceNow, SAP, Oracle, Microsoft Dynamics, AWS, GCP, Azure, CDP, etc.).
• Bachelor's degree in Engineering/Computer Science or a related technical field.
• Business-level English (reading and writing).

About Zuora

Zuora provides a platform that helps businesses in all industries increase revenue in the subscription business. We support business model transformation from traditional product sales to subscription-based business models (recurring revenue models), enabling new customer acquisition, strengthening upsells and cross-sells to existing customers, reducing churn rates to increase revenue, and improving operational efficiency in the subscription business. Furthermore, we support subscription business pricing, quoting, web sales, contract management, billing and collection, revenue recognition, and reporting and analysis with an end-to-end service that traditional ERP, CRM, and sales management systems cannot handle.

Zuora serves over 1,000 companies worldwide, including Sony, Seiko Epson, Ricoh, Toyota, Mainichi Shimbun, Asahi Shimbun, Siemens, Ford, DAZN, Box, freee, TeamSpirit, and Zoom. Headquartered in Silicon Valley, we have offices in Atlanta, Boston, London, Paris, Munich, Beijing, Sydney, Chennai, and Tokyo. For more details on Zuora's platform, please visit our website:

Zuora is a company with a culture where every employee thinks and acts like a CEO. We call our employees "ZEOs." As experts in the entire quote-to-monetization cycle for enterprises across all sales channels, why don't you join us in challenging how Zuora can impact large global companies and succeed in the subscription economy?